What should I do if my Google Ads account is suspended due to payment issues?

If your Google Ads account is suspended due to payment issues, here's what you can do to resolve the problem:

1. Check the Suspension Notification
Google Ads should send you an email explaining why your account was suspended. Check your inbox (and spam folder) for any messages regarding the issue.

2. Review the Payment Information
Incorrect Payment Method: Make sure your payment method (credit card, debit card, or billing information) is correct and up-to-date.

Payment Declines: Ensure there are no issues with your bank or payment provider that might cause declines. Contact them if necessary.

Billing Address: Make sure the billing address in your Google Ads account matches the one associated with your payment method.

3. Check Your Billing Account Status
Log into your Google Ads account, then navigate to Billing > Billing Summary. Check for any outstanding balances or payment issues (such as failed payments).

Resolve any outstanding balance, if applicable.

4. Update or Add Payment Method
If the payment method is expired or invalid, update it or add a new one in your Google Ads account. You can do this under Tools & Settings > Billing & Payments > Payment Methods.

5. Dispute Resolution (if applicable)
If you believe the suspension was a mistake (e.g., your payment method was valid but still got suspended), you can file an appeal by following the instructions in the email you received from Google Ads. Provide any requested information to support your case.

6. File an Appeal
If you're sure you've resolved the issue or need more information, you can appeal the suspension:

Go to Help in your Google Ads account and select Contact Us.

Choose Appeal Suspended Account and follow the instructions.

Provide all requested details and ensure the issue has been fully addressed before filing.

7. Wait for Google's Review
After submitting your appeal, Google Ads will review the case and respond with either a resolution or further information.

The review process can take several business days.

8. If the Suspension Is Not Lifted
If your suspension is not lifted after addressing the payment issues or filing an appeal, you may need to contact Google Ads support directly for clarification.

By carefully following these steps, you can address the payment issues and resolve the suspension.