Can I request a refund if my ad was disapproved?

Started by ashlieteal, Mar 05, 2025, 02:50 PM

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ashlieteal

Can I request a refund if my ad was disapproved?

tepsifofyo

Yes, you can request a refund if your ad was disapproved, but Facebook does not automatically issue refunds for disapproved ads. However, you have a few options to dispute the charge and potentially get your money back.

Steps to Request a Refund for a Disapproved Ad:
1. Check if Facebook Actually Charged You
Facebook only charges for delivered impressions or clicks, not just ad approval.
Go to Meta Ads Manager → Click Billing to check if you were charged.
2. Appeal the Disapproval
If your ad was wrongfully disapproved, you can request a review before seeking a refund.

Go to Account Quality.
Select the disapproved ad and click Request Review.
If your appeal is approved, your ad may resume without needing a refund.
3. Contact Facebook Support for a Refund
If you were charged despite ad disapproval:

Go to Meta Business Help Center.
Click "Get Support" → "Policy & Account Security" → "Billing & Payments".
Explain the issue and request a refund.
4. Use a Virtual Credit Card (VCC) for More Control
If you're using Exocards.com Facebook Ads VCC, you can: ✅ Limit funds on the card to prevent unexpected charges.
✅ Cancel the VCC if Facebook keeps billing for disapproved ads.

Final Thoughts
Facebook does not guarantee refunds, but if you act quickly, dispute the charge, and explain your case, you may receive a refund as a goodwill gesture. Using a VCC like Exocards helps you control ad spending and prevent unnecessary charges. 🚀

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