How do I manually confirm a VCC payment in Facebook Ads?

To manually confirm a VCC payment in Facebook Ads, you typically need to go through a few steps to ensure that the payment method is verified and successfully processed. This could involve ensuring the payment is authorized, confirming the VCC details, or completing additional security checks. Here's how you can go about it:

1. Verify Your VCC Details:
Before you try to confirm the payment, ensure that the VCC you are using is properly set up and that the details you've entered in Facebook Ads are correct:

Check the Billing Address: Make sure that the billing address associated with your VCC matches exactly with the address you've entered in Facebook Ads.

Confirm Available Funds: Verify that there are sufficient funds on your VCC to cover the ad spend and any additional charges (like taxes or fees).

2. Check for Additional Authentication Requests:
Facebook may prompt you for additional authentication when using a VCC for payment, especially for high-risk transactions or newly added cards. If this happens, follow the steps below to complete authentication:

3D Secure Authentication: If your VCC provider supports 3D Secure (e.g., "Verified by Visa" or "MasterCard SecureCode"), you may need to complete the 3D Secure authentication. This typically involves:

Receiving a one-time passcode (OTP) on your email or phone.

Entering the OTP to authenticate the transaction.

Confirm via Your VCC Provider's App: Some VCC providers, like Privacy.com, require you to confirm the payment through their app or platform before the transaction is processed.

Open your VCC provider's app and look for any pending confirmation requests.

Approve the transaction if required.

3. Check Your Payment Settings in Facebook Ads:
Go to your Facebook Ads Manager and check your payment settings to ensure everything is set up correctly. You may need to verify the payment method or add the VCC again if there's an issue.

Navigate to: Business Settings → Payments → Payment Methods.

Here, you should see your VCC listed. If it's not properly set up or has an issue, you may need to remove and re-add the VCC.

4. Complete Address Verification System (AVS) Checks:
If Facebook is having trouble confirming your VCC, it may be due to an Address Verification System (AVS) mismatch. Ensure that the billing address you entered on Facebook Ads is the same as the one linked to your VCC.

Solution: Log into your VCC provider's platform to check or update the billing address. Then, update this information in Facebook Ads.

5. Check for Payment Decline or Pending Status:
If Facebook has declined your VCC payment or marked it as pending, it could be due to issues like fraud prevention or security concerns. Here's what you can do:

Contact Facebook Support: If your payment is still pending or declined after confirming the details, contact Facebook Ads support to inquire about the specific reason for the issue.

Check the Status: If Facebook has flagged the payment for review, you may need to wait until the review is completed or provide further documentation.

6. Retry Payment or Reattempt Verification:
If you initially failed the payment attempt, you can retry the payment:

Go to Facebook Ads Manager → Billing → Payment History.

If a payment attempt failed, you should have an option to retry the payment or enter your payment details again.

7. Using Facebook's Help Center for VCC Issues:
If you're having trouble confirming your VCC payment or facing issues with security checks, you can also reach out to Facebook's Help Center:

Go to: Facebook Business Help Center.

Search for common payment issues related to VCCs or fraud prevention.

Summary of Steps:
Check your VCC's available balance and ensure the billing address matches.

Complete any additional authentication via 3D Secure or the VCC provider's app.

Verify your payment method in Facebook Ads under Payment Settings.

If Facebook flagged the payment, contact support or retry the payment.

By following these steps, you should be able to manually confirm your VCC payment and resolve any issues related to Facebook Ads payments.