Why is Pinterest Ads refunding my VCC in a different currency than the original charge?

If Pinterest Ads is refunding your VCC (Virtual Credit Card) in a different currency than the original charge, it usually comes down to how Pinterest handles currency settings, billing location, and refund processing via your payment processor. Here's a breakdown of why this happens and what you can do about it.

🔍 Common Reasons for Currency Mismatches on Refunds
💱 1. Currency Conversion by Your VCC Provider
Pinterest may issue the refund in the same currency as the original charge (e.g., USD).

But your VCC issuer (like Revolut, Wise, Privacy.com, etc.) may auto-convert it to your local currency when it posts back to your account.

This can create the illusion of a mismatch, especially if exchange rates or fees were involved.

🌍 2. Billing Country/Region Mismatch
If your Pinterest Ads account is set up in one country (e.g., UK) but the card was issued in another (e.g., US), Pinterest may:

Charge in USD

Refund in GBP based on the ad account's billing country settings

🏦 3. Bank or VCC Processor Forcing Local Currency
Some VCC providers don't support receiving refunds in foreign currencies, so the refund is:

Auto-converted

Or sometimes partially rejected or delayed if the mismatch causes a conflict

🔁 4. Pinterest Platform Updates or Payment Gateway Behavior
Pinterest occasionally updates how it processes cross-border payments, especially with third-party processors.

Refunds might be routed through a different gateway than the original charge, leading to a currency change depending on your region.

🔢 Example Scenario
Event   Currency
🎯 Original Charge   $100 USD
💳 Your VCC   Issued in GBP (UK)
🔁 Refund   £78 GBP (after conversion)
Even though Pinterest issued a $100 refund, your card provider received it and converted it — possibly with fees or at a lower exchange rate.

✅ What You Can Do
📞 1. Contact Your VCC Provider
Ask:

What currency the refund was received in

If they auto-converted it

What the exchange rate and fees were

💬 2. Reach Out to Pinterest Ads Support
Go to: Pinterest Ads Contact Form

Choose:

Advertiser → Billing & Payments → Refunds

Ask them:

What currency the refund was issued in

Whether it was converted on their end or by your provider

🧾 3. Compare Statements
Check your Pinterest Ads invoice and refund confirmation

Match that to your VCC dashboard or email notifications

This can show exactly where the currency changed.

🧠 Pro Tip:
If you're running ads internationally, set your Pinterest billing currency to match your VCC's base currency to avoid fees or refund confusion. You can do this when creating your ad account — but not change it after setup.

✅ Summary:
Pinterest may refund your VCC in a different currency due to auto-conversions by your VCC provider, a billing region mismatch, or processor behavior. The key is checking both sides — Pinterest's records and your VCC statement — to trace the currency change.