Why is my Google Ads account still paused after making a payment?

Started by marinnacontrolled, Mar 03, 2025, 04:00 PM

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marinnacontrolled

Why is my Google Ads account still paused after making a payment?

SeoGuru

There could be several reasons why your Google Ads account remains paused even after making a payment. Here are a few possibilities:

Payment Processing Delay: Sometimes, payments take time to process. If the payment is still in the "pending" stage, it may not immediately update your account status. Check your payment status in your Google Ads account to confirm if the payment has been successfully processed.

Outstanding Balance: If your payment didn't cover the full outstanding balance or there are other charges that were incurred, your account might remain paused until the balance is cleared. Double-check your account for any pending charges or past due amounts.

Billing Cycle Issues: If your payment was made close to the end of the billing cycle or at the start of a new cycle, Google Ads may take some time to update your account. In this case, your account may not resume immediately even after payment.

Payment Method Issues: If there was an issue with the payment method (e.g., expired credit card or insufficient funds), the payment may not have been processed successfully, and the account would remain paused. Check your payment method for any issues.

Account Review: Sometimes, Google Ads will pause an account for review if they detect any issues, even after a payment has been made. You may need to wait for the review process to complete, or you might need to resolve any flagged issues (e.g., policy violations).

Manual Pause: There's also the possibility that your account was manually paused by you or someone on your account team. Verify if anyone in your account management team might have paused the account manually, or check your account settings.

What You Can Do:
Check Payment Status: Go to your "Billing" section and ensure the payment was processed successfully.

Check for Alerts: Look for any notifications from Google Ads that explain the reason for the pause.

Contact Support: If everything looks fine on your end but your account is still paused, contact Google Ads support for further assistance.

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