What is the refund policy for Facebook Ads?

Facebook does not guarantee refunds for ad payments, but you may be eligible for one in specific cases. Below is an overview of their refund policy and how you can request a refund.

1. When Does Facebook Approve Refunds?
Facebook will only issue refunds if:
✔ You were charged for an ad that didn't run due to a technical error.
✔ There was a duplicate charge on your payment method.
✔ Your ad was mistakenly disapproved after being charged.
✔ Unauthorized or fraudulent transactions were made on your account.

🚨 Facebook does NOT refund for poor ad performance or mistakes in budget settings.

2. When Does Facebook NOT Issue Refunds?
Facebook will deny your refund request in these cases:
❌ Your ad was approved and ran, but you are unhappy with the results.
❌ You forgot to pause or delete an ad campaign before it spent money.
❌ You didn't set a spending limit and got charged more than expected.
❌ Your account was disabled or restricted due to policy violations.

📌 Tip: Use a Virtual Credit Card (VCC) from https://exocards.com to control ad spending and prevent overcharges.

3. How to Request a Refund?
To dispute a charge and request a refund:
🔹 Go to https://www.facebook.com/business/help
🔹 Click Billing & Payments → Request a Refund
🔹 Select the charge and provide a reason for the refund request.
🔹 Attach screenshots of billing issues or duplicate charges.

Facebook does not guarantee a refund, but they will review your request.

4. How Long Does a Facebook Refund Take?
✔ 5-10 business days for credit/debit card refunds.
✔ Up to 30 days for bank transfers.
✔ Instant to 3 days if refunded as Facebook ad credits.

📌 Check your refund status:
👉 https://www.facebook.com/adsmanager → Click Billing

5. Alternative: Dispute the Charge with Your Bank or VCC Provider
If Facebook denies your refund request, you can:
✔ Contact your bank to file a chargeback (for credit/debit cards).
✔ If you used https://exocards.com, check if you're eligible for a chargeback.

6. How to Avoid Refund Issues in the Future?
✔ Use a VCC from https://exocards.com to set a strict spending limit.
✔ Set an Account Spending Limit in Ads Manager to prevent unexpected charges.
✔ Monitor your ads daily to avoid overspending.

Final Answer:
📌 Facebook Ads refunds are only approved in limited cases (billing errors, duplicate charges, or fraud). If denied, dispute the charge with your bank or use a VCC from https://exocards.com to prevent future billing issues.