How do I request a refund for a canceled Facebook Ads campaign?

If you canceled a Facebook Ads campaign but were still charged, you may be eligible for a refund. Here's how to request one:

1. Check If You Were Actually Charged
Before requesting a refund, verify if Facebook has already billed you.

🔹 Go to https://www.facebook.com/adsmanager
🔹 Click Billing in the left menu.
🔹 Look for the canceled campaign and check if you see a "Paid" status.
🔹 If the charge is pending, it may be processed soon, and you might not be eligible for a refund.

2. When Are You Eligible for a Refund?
Facebook will approve your refund request if:
✔ You canceled the campaign before any ads were delivered, but were still charged.
✔ The campaign was paused or deleted, but Facebook incorrectly billed you.
✔ You were double-charged for the same campaign.
✔ Your ad was disapproved, but you were still billed.

🚨 Facebook does NOT issue refunds for ads that already ran, even if they didn't perform well.

3. Request a Refund from Facebook
Follow these steps:
🔹 Go to https://www.facebook.com/business/help
🔹 Click Billing & Payments → Request a Refund
🔹 Select the incorrect charge from your transaction history.
🔹 Explain why you believe you deserve a refund (e.g., the ad was canceled but still billed).
🔹 Attach proof, such as screenshots of your canceled campaign.

📌 Facebook may take up to 5-10 business days to process your request.

4. What If Facebook Denies Your Refund Request?
If Facebook refuses to issue a refund:
✔ Dispute the charge with your bank or credit card provider.
✔ If you paid with a Virtual Credit Card (VCC) from https://exocards.com, check with their support for a possible chargeback.

5. How to Avoid Being Charged for Canceled Ads in the Future?
✔ Use a VCC from https://exocards.com to limit ad spending.
✔ Set an Account Spending Limit in Ads Manager to prevent unexpected charges.
✔ Double-check that your campaign is fully paused or deleted before assuming it won't be charged.

Final Answer:
📌 If you canceled your campaign but were still charged, request a refund at https://www.facebook.com/business/help. If Facebook refuses, dispute the charge with your bank or VCC provider like https://exocards.com.