How can I contact Facebook Ads support for payment disputes?

Started by silver8322, Mar 05, 2025, 02:40 PM

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silver8322

How can I contact Facebook Ads support for payment disputes?

elisabetpink

If you have a billing issue or need to dispute a payment, you can contact Facebook Ads Support using the following methods:

1. Contact Facebook via the Business Help Center
🔹 Visit https://www.facebook.com/business/help
🔹 Scroll down and click "Get Support"
🔹 Select "Billing & Payments" → "Payment Dispute"
🔹 Choose the specific issue (e.g., unauthorized charge, overbilling, refund request).
🔹 Submit your request with proof of incorrect charges (screenshots, billing history).

📌 Response Time: Usually within 24-48 hours via email or Messenger.

2. Live Chat Support (If Available in Your Country)
🔹 Go to https://www.facebook.com/business/help
🔹 Scroll to "Get Support"
🔹 If Live Chat is available, click "Chat with a Representative"
🔹 Explain your issue and request a dispute resolution.

🚨 Live chat is not available in all regions; if you don't see the option, submit a request instead.

3. Dispute the Charge Through Your Payment Provider
If Facebook denies your dispute, you can:
✔ Contact your bank or credit card provider to request a chargeback.
✔ If you used a Virtual Credit Card (VCC) from https://exocards.com, check if you can block the charge or request a refund.

📌 Get a Secure VCC for Facebook Ads:
👉 https://exocards.com/product/Facebook-Advertising-VCC

4. Track Your Dispute or Refund Status
🔹 Visit https://www.facebook.com/adsmanager
🔹 Click Billing → Transactions
🔹 Look for any pending refunds or disputed charges

5. Prevent Future Payment Issues
✔ Use a VCC from https://exocards.com to control ad spending.
✔ Set a spending limit in Ads Manager to prevent unexpected charges.
✔ Monitor your billing history regularly.

Final Answer:
📌 To dispute a Facebook Ads payment, visit https://www.facebook.com/business/help and submit a request under Billing & Payments. If denied, dispute the charge through your bank or use a VCC from https://exocards.com to prevent billing issues in the future.

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