How do you handle people who send repetitive messages asking the same question o

Started by ia8hb, Jul 02, 2024, 02:39 AM

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ia8hb

How do you handle people who send repetitive messages asking the same question on WhatsApp?

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Dealing with repetitive messages can be a bit challenging. Here are a few strategies you might find helpful:

1. **Acknowledge and Address**: Respond to the question clearly and thoroughly the first time. Make sure your answer is comprehensive to reduce the likelihood of follow-up questions.

2. **Set Expectations**: Politely let the person know that you've answered their question and ask them to review your previous message. You might say something like, "I've already answered that question in my last message. Could you please check it out?"

3. **Be Patient and Understanding**: Sometimes people ask the same question because they missed the initial response or didn't fully understand it. Approach the situation with empathy and be prepared to clarify if needed.

4. **Use Canned Responses**: If you're dealing with repetitive questions frequently, you can prepare a few standard responses. This can save time and ensure consistency in your answers.

5. **Encourage Independent Problem-Solving**: If appropriate, guide the person on how to find the answer themselves in the future, such as directing them to resources or information.

Handling it with a mix of patience and clear communication often helps resolve the situation smoothly.

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