Can I forward messages to multiple contacts using WhatsApp’s API?

Started by r9phczwca, Aug 04, 2024, 07:21 AM

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r9phczwca

Can I forward messages to multiple contacts using WhatsApp's API?

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WhatsApp's official API for businesses (WhatsApp Business API) does not support forwarding messages to multiple contacts directly through API calls. The API primarily focuses on enabling businesses to send messages to customers who have initiated conversations with them or who have opted in to receive messages.

Here are some key points to consider:

1. **Messaging Templates**: Businesses can use pre-approved message templates to send notifications or updates to customers who have interacted with them within the last 24 hours. These templates can be personalized with dynamic variables but do not support forwarding messages.

2. **Broadcast Lists**: WhatsApp Business API does support sending messages to broadcast lists. However, a broadcast message is sent to each recipient individually and cannot be forwarded from one user to another like in the regular WhatsApp application.

3. **Manual Forwarding**: If you need to forward messages to multiple contacts, you would typically need to do this manually through the WhatsApp application itself. The API does not provide direct functionality for this.

4. **API Limitations**: The WhatsApp Business API is designed with strict policies to prevent spam and maintain user privacy. As such, functionalities like forwarding to multiple contacts are restricted to manual operations to ensure proper control and consent.

If you need to communicate with multiple contacts simultaneously through WhatsApp, you might consider using broadcast lists or using a customer service platform that integrates with WhatsApp Business API to manage messages efficiently within the allowed guidelines. Always ensure compliance with WhatsApp's policies and guidelines when using their APIs for business purposes.

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