How do you react when people send messages that are too confrontational or argumentative on WhatsApp?

When faced with confrontational or argumentative messages on WhatsApp, it's best to handle them calmly and constructively. Here's a good approach:

1. **Stay Calm and Professional**: Respond with a level-headed tone to avoid escalating the situation. You might say, "I see that you're upset. Can we discuss this calmly and find a solution?"

2. **Acknowledge Their Concerns**: Show that you understand their perspective, even if you don't agree. For example, "I understand that you feel strongly about this issue. Let's try to work through it together."

3. **Focus on Solutions**: Shift the conversation toward finding a resolution rather than dwelling on the conflict. "What do you think would be a fair way to address this issue?"

4. **Set Boundaries**: If the conversation becomes too heated, it's okay to set boundaries. "I think it's best if we take a break and revisit this later when we're both more calm."

5. **Know When to End the Conversation**: If the argument isn't productive and seems to be escalating, it's sometimes best to politely end the conversation. "I think we're going in circles. Let's pause this discussion and come back to it when we're both ready."

Maintaining a calm and solution-oriented approach can help de-escalate tension and keep the conversation constructive.