How do I confirm a successful VCC payment in my Twitter Ads dashboard?

Confirming a successful Virtual Credit Card (VCC) payment in your Twitter Ads dashboard (now X Ads dashboard) works the same way as confirming any other credit or debit card payment. Twitter's system treats VCCs like regular cards, provided they are backed by Visa or Mastercard and have sufficient funds.

The crucial part, especially with VCCs from providers like Exocards.com or vcc.is, is that you need to check both the X Ads dashboard and your VCC provider's platform for full confirmation.

Here's a step-by-step guide:

Part 1: Confirming in Your X Ads Dashboard

Log in to your X Ads Account:

Go to ads.x.com (or ads.twitter.com, which typically redirects to the new domain).
Enter your X/Twitter login credentials.
Navigate to the "Billing" or "Payment Methods" Section:

Once you're in the X Ads dashboard, look for a section in the main navigation or a dropdown menu (often associated with your account name or profile icon) that says "Tools," "Settings," "Billing," or "Payment Methods." The specific wording can change with platform updates, but it will be something similar.
Access Your Transaction History:

Within the billing/payment section, you'll typically find options like:
"Transaction History"
"Payment Activity"
"Invoices"
"Payment Methods"
Click on the relevant link to view a list of all your past charges and payments.
Verify Payment Status:

In the transaction history, locate the specific payment you want to confirm.
Look for the "Status" column or indicator. It should show:
"Paid"
"Successful"
"Completed"
"Processed"
You should also see the date and time of the payment, the amount, and often the last four digits of the VCC used. If your ad campaigns are running without interruption, it's a good sign that payments are being processed.
Part 2: Confirming with Your VCC Provider (Exocards.com, vcc.is, etc.)

This step is vital when using VCCs, as it provides independent verification that the funds were indeed debited from your virtual card.

Log in to Your VCC Provider's Dashboard:

Go to exocards.com or vcc.is (or whichever VCC provider you are using).
Log in using your account credentials for that VCC platform.
Access Card Details and Transaction History:

Navigate to the specific VCC that you used for your Twitter Ads payment.
Look for a section that displays the transaction history, statement, or activity for that particular VCC.
Locate and Confirm the Charge:

In the VCC's transaction history, you should see a corresponding charge from "X Ads," "Twitter Ads," or "TWITTER" (the merchant name as it appears on card statements).
Confirm that the amount matches what was charged on your X Ads dashboard.
Look for a "Successful," "Completed," or "Processed" status for that transaction on the VCC provider's side. If the transaction shows as "Declined" or "Pending," then the payment on Twitter Ads might not have gone through correctly, or is awaiting processing.
What to do if you encounter issues:

Mismatch in Status: If the X Ads dashboard shows "Pending" or an error, but your VCC provider shows "Successful," there might be a delay in Twitter's system updating, or a technical glitch.
VCC Declined on Provider's End:
Insufficient Funds/Limit: The most common reason. Ensure your VCC has enough balance or a high enough spending limit. Exocards.com and vcc.is typically allow you to top up or adjust limits.
Card Restrictions: Some VCCs might have restrictions on certain merchant types or regions. While X Ads is a common platform, always confirm.
Expired VCC: Check the expiry date of the VCC.
Incorrect Details: Double-check the VCC number, CVV, and expiry date entered in X Ads.
Ad Status: If your ads are halted or paused due to billing issues on X Ads, it's a clear sign the payment wasn't fully successful. Twitter usually sends email notifications for such issues.
Contact Support:
If you've checked both platforms and still have discrepancies or issues, first contact your VCC provider's support (Exocards.com or vcc.is) to ensure the card is functioning correctly and the payment was processed on their end.
Then, contact X Ads support with details from both your X Ads dashboard and your VCC provider's transaction history.
By cross-referencing the payment status on both the X Ads dashboard and your VCC provider's platform, you can confidently confirm a successful VCC payment.