What should I do if Twitter Ads charges my VCC but my campaign doesn't run?

If Twitter Ads (X Ads) charges your Virtual Credit Card (VCC) but your campaign doesn't run, it could be due to billing verification issues, policy violations, or ad review delays. Follow these steps to resolve the issue:

🔹 Step 1: Check If Your Payment Was Fully Processed
Sometimes, Twitter pre-authorizes your VCC but does not actually charge it.

✅ Solution:

Go to Twitter Ads Manager → Billing
Check if the payment shows as "Pending" or "Completed".
Check Your VCC Provider
Confirm if the payment fully processed or was reversed.
📌 If the charge was reversed, Twitter likely rejected the VCC.

🔹 Step 2: Confirm Your Campaign Status
If Twitter charged your VCC but the campaign isn't running, check if it's paused, rejected, or stuck in review.

✅ Solution:

Go to Twitter Ads Manager → Campaigns
Check the Campaign Status:
"Paused" → Resume the campaign manually.
"In Review" → Wait (ad reviews can take up to 24-48 hours).
"Rejected" → Click on the campaign to see why Twitter disapproved it.
📌 If your ad is rejected, make edits and resubmit it for approval.

🔹 Step 3: Ensure Your VCC Supports Twitter Ads Payments
Twitter Ads flags certain VCCs as high-risk and may accept the charge but stop your campaign due to payment verification failures.

✅ Solution:

Use a trusted VCC provider like ExoCards that is compatible with Twitter Ads.
Try adding a backup payment method (PayPal or another card).
Contact Twitter Support and request a billing review.
📌 If Twitter flagged your VCC, the funds may be held but not applied to ads.

🔹 Step 4: Check Your Account for Policy Violations
Twitter may disable your campaign if:

You violated ad policies (e.g., restricted content).
Your account has low trust (new accounts with high spending).
✅ Solution:

Check your email for a notification from Twitter Ads about policy violations.
Review Twitter Ads policies at: https://business.twitter.com/en/help/ad-policies.html.
Submit an appeal if you believe it was a mistake.
🔹 Step 5: Request a Refund or Apply Credit
If your VCC was charged but ads aren't running, Twitter can apply the funds as ad credit or issue a refund.

✅ Solution:

Contact Twitter Ads Support at https://help.twitter.com/en/forms/ads.
Select Billing & Payments → Charged but ads not running.
Request a refund or apply the balance to future ads.
📌 Refunds take 5-10 business days to process.

🚀 Final Fixes Checklist
✔ Check if the payment was processed or just pre-authorized.
✔ Verify that the campaign is not paused, rejected, or still in review.
✔ Use a reliable VCC provider like ExoCards.
✔ Make sure your ad complies with Twitter Ads policies.
✔ Contact Twitter Support if funds were deducted but not applied.