What should I do if my VCC was removed from Twitter Ads without notice?

If your Virtual Credit Card (VCC) was removed from Twitter Ads without notice, it's likely due to security concerns, policy violations, or payment issues. Here's exactly what you should do to troubleshoot and fix it:

✅ 1. Log Into Your Twitter Ads Account
Go to ads.twitter.com.

Check if your payment method is still listed under your billing settings.

If it's missing, Twitter may have removed it due to a failed transaction, fraud detection, or violation of payment policies.

✅ 2. Check Your Email & Notifications
Look for any emails or notifications from Twitter Ads regarding:

Payment failures

Suspicious activity

Payment method removal

These messages may explain why the VCC was removed or if your account was flagged.

✅ 3. Review Your VCC Activity
Log in to your VCC provider's dashboard and check:

Available balance

Recent transactions

Any blocks or holds

If Twitter attempted to charge your VCC and the transaction failed, it could trigger automatic removal of the card.

✅ 4. Add a New or Updated Payment Method
If your VCC was removed:

Go to Billing Settings in Twitter Ads.

Click "Add Payment Method."

Enter a new VCC, or better, use a traditional credit/debit card or PayPal if available.

Make sure the billing address and card info match exactly what your provider has on file.

⚠️ Twitter Ads may reject or flag some VCCs—especially if they're prepaid, disposable, or issued from a different country than your ad account.

✅ 5. Contact Twitter Ads Support
If you didn't receive a reason or the issue keeps happening:

🔗 Submit a Support Request
Choose "Billing & Payments"

Explain:

Your card was removed without notice.

Any recent payment issues or suspicious activity you noticed.

Ask for:

The reason for removal.

Help with reinstating or adding a valid payment method.

✅ 6. Prevent It From Happening Again
Avoid prepaid or anonymous VCCs – Twitter flags many of these as high-risk.

Ensure sufficient funds – Keep a buffer on your card to avoid failed payments.

Match billing info exactly – Even small mismatches in address or name can trigger removals.

Limit frequent card changes – Frequent switching can flag your account as suspicious.

TL;DR:
Step   Action
🔍 Check Ads Account   Look for removal notices or alerts
📧 Check Emails   See if Twitter sent a reason
💳 Check VCC   Ensure it wasn't blocked, expired, or emptied
➕ Add New Payment   Use a reliable card with matching billing info
🛠 Contact Support   Use Twitter Ads Help Center if needed
✅ Prevent Future Issues   Avoid prepaid cards, keep funds topped up, match billing info