What should I do if my Twitter Ads campaign is paused due to a VCC issue?

If your Twitter Ads campaign is paused due to a Virtual Credit Card (VCC) issue, you can follow these steps to resolve the situation:

1. Verify Your VCC Details:
Check your VCC balance: Ensure that the virtual card has sufficient funds or credit available for your campaign.

Confirm card details: Ensure that the VCC details entered in your Twitter Ads account (card number, expiry date, CVV) are accurate and up-to-date.

2. Contact the VCC Provider:
If the issue persists after verifying your card, contact the provider of the VCC. There may be a restriction or limitation placed on your card, such as a spending cap or security lock, preventing the payment from being processed.

Check for international restrictions: Some VCCs may not work for international payments or online ads. Confirm with the VCC provider if there are any such restrictions.

3. Update Your Payment Method:
Try another payment method: If your VCC is not working or you're unable to resolve the issue with the provider, consider adding another payment method, like a regular credit/debit card or PayPal (if Twitter Ads supports it).

Go to Twitter Ads Manager > Billing & Payments > Payment Method, and update your payment details.

4. Check for Account Issues or Suspensions:
Review your Twitter Ads account for any additional issues, such as a temporary hold or suspension due to violations of Twitter's advertising policies. You can contact Twitter support if you're unsure about the status of your account.

5. Ensure Compliance with Payment Policies:
Make sure your payment method complies with Twitter's advertising policies. Some VCC providers may not meet the requirements, which could cause issues with the payment processing.

6. Reach Out to Twitter Ads Support:
If the issue continues after checking the details above, you can contact Twitter Ads Support for further assistance. They can help investigate and resolve the issue related to payment or the VCC.

By following these steps, you should be able to resolve the VCC issue and get your campaign running again.