How do I reset my payment settings if Twitter Ads blocks my VCC?

If Twitter Ads has blocked your Virtual Credit Card (VCC) and you need to reset your payment settings, you can follow these steps to resolve the issue and update your payment method:

1. Check the Issue with Your VCC
Verify the VCC Issue: Ensure your VCC has sufficient funds and hasn't expired. Also, check if your VCC provider has placed any restrictions on your card, such as temporary holds, fraud protection, or spending limits.

Contact VCC Provider: If the issue lies with your VCC (e.g., funds, expiration, or issues on the provider's end), contact the VCC provider to fix the issue. If necessary, ask them to lift any restrictions or issues.

2. Log into Twitter Ads
Access Twitter Ads: Go to Twitter Ads and log into your account using your credentials.

3. Navigate to Payment Settings
Open Account Settings: Once logged in, click on your profile icon or account name in the top-right corner of the dashboard.

Go to "Billing & Payments": In the dropdown menu, select "Billing & Payments" (or similar option, depending on any updates to the platform).

This will take you to the page where you can manage your payment methods.

4. Update or Change Payment Method
Remove the Blocked VCC: Find the blocked VCC and remove it from your payment methods. You should see an option to either edit or delete the current payment method.

Add a New Payment Method: After removing the blocked VCC, add a new payment method. You can use a different VCC, a standard credit card, debit card, or PayPal, depending on what Twitter Ads accepts in your region.

Verify Payment Details: Ensure that the new payment method has accurate details and sufficient funds to avoid further issues. If you're using a VCC again, double-check that it's active and has no spending limits or restrictions.

5. Confirm and Save Changes
Once you've updated your payment method, confirm the changes and save the settings. You should see a message confirming that your payment method has been updated successfully.

6. Test Your Account
Run a Test Campaign: If possible, try launching a small test campaign to verify that your payment method is working correctly and your account is no longer blocked. This will ensure that Twitter Ads can successfully process payments going forward.

7. Contact Twitter Ads Support (if Needed)
If the issue persists or your account is still blocked despite updating your payment method, contact Twitter Ads Support to inquire about the reason for the block and ask them to resolve the issue.

You can submit a support request through the Twitter Ads Help Center.

Steps to Contact Support:
Go to Twitter Ads Help Center.

Scroll down to the "Contact Support" section.

Select the issue category that best matches your situation (e.g., "Billing & Payments" or "Account Issues").

Provide details about your blocked VCC and request assistance in resetting your payment settings or lifting the block.

8. Prevent Future Issues
Ensure Reliable Payment Methods: If you experienced issues with VCCs, consider switching to a more reliable payment method, such as a traditional credit card or debit card, which might have fewer issues with Twitter Ads' payment system.

Monitor Account Regularly: Periodically check your payment settings to ensure there are no issues with your billing details.

Summary of Steps:
Verify and fix issues with your VCC.

Log into Twitter Ads and go to "Billing & Payments."

Remove the blocked VCC and add a new payment method.

Save changes and test with a small campaign.

Contact Twitter Ads support if problems persist.