How do I reactivate my Twitter Ads account after a VCC payment failure?

If your Twitter Ads account was deactivated or restricted due to a VCC payment failure, you can usually reactivate your account by resolving the payment issue and following the necessary steps. Here's a detailed guide on how to reactivate your Twitter Ads account after a failed VCC payment:

1. Check the Status of Your Account:
Log into Twitter Ads: Visit the Twitter Ads Dashboard at ads.twitter.com and log into your account. If there's a payment failure, you may see an error or notification regarding the issue.

Identify the Payment Failure: Review the notification or email you received from Twitter regarding the payment failure. This will usually tell you whether the payment failed because of the VCC (e.g., due to insufficient funds, expired card, or other issues related to the VCC).

2. Update Your Payment Information:
Switch to a Valid Payment Method: If your VCC caused the payment failure, the best solution is to update your payment method to a more accepted one, such as a physical credit card, debit card, or PayPal (depending on your region). Twitter generally prefers payment methods that are easily traceable and less likely to be flagged as high-risk.

Navigate to Billing & Payments in the Twitter Ads dashboard.

Update Payment Method: Select the option to change your payment method and provide details of your new card or payment account.

Ensure Sufficient Funds: Double-check that your new payment method has sufficient funds or a credit limit to cover your advertising balance.

3. Resolve Any Payment Issues with the VCC (if you still want to use it):
Fix VCC Problems: If you still want to use your VCC, first, check with your VCC provider to ensure there are no issues with the card (e.g., insufficient funds, incorrect information, or expired card). You may need to:

Top up the balance on the VCC.

Verify the VCC with the issuing provider if necessary.

Check the payment limit: Some VCCs have specific limits for online transactions.

Retry Payment: After resolving any issues with the VCC, try to make the payment again through the Twitter Ads dashboard.

4. Contact Twitter Ads Support:
If updating your payment method or resolving the VCC issue doesn't immediately reactivate your account, you may need to contact Twitter Ads Support for assistance.

Visit the Twitter Ads Help Center: Go to Twitter Ads Help Center and look for the "Contact Us" option.

Submit a Support Ticket: Provide a detailed explanation of your situation. Mention that your account was deactivated due to a VCC payment failure and ask them to guide you through the reactivation process.

Provide Documentation: If needed, you can attach screenshots of your updated payment method, a statement from your VCC provider, or any other supporting documents to verify your payment method.

5. Check Your Billing Information and Ad Campaigns:
Review Billing Settings: Double-check your billing settings in the Twitter Ads dashboard to ensure that all your details (name, address, card info) are correct and up-to-date.

Make Sure Your Campaigns are Not Affected: If your account was paused or restricted due to payment failure, ensure that all active campaigns are paused or set to resume once payment is cleared.

6. Appeal (If Necessary):
Appeal Account Suspension: If your account is permanently suspended or there's a significant delay in reactivation, you might need to appeal the suspension. Follow these steps:

Submit an Appeal Form: You can find the appeal option in the Twitter Ads Help Center. Provide a clear explanation, apologize for any issues caused by the VCC failure, and express your willingness to follow Twitter's payment policies.

Request a Review: Ask for a review of your account to resolve any issues and reinstate your ability to advertise.

7. Monitor the Account Status:
Wait for Confirmation: After updating your payment method and/or contacting support, monitor your Twitter Ads account for updates. You may receive an email confirming the reactivation or a notification in your dashboard.

Check for Campaign Resumption: Once your account is reactivated, verify that your campaigns are running again or can be manually resumed from the dashboard.

8. Take Preventative Measures for Future:
Avoid Future Payment Failures: To prevent similar issues in the future, ensure that you always use a reliable payment method. If you're using a VCC, make sure it's connected to a reputable provider and regularly check that the card has sufficient balance and is not expiring soon.

Monitor Your Ads Account: Regularly monitor your payment status in the Twitter Ads dashboard to catch any issues early.

Key Points to Remember:
Update Payment Method: If the VCC was flagged, the fastest way to fix the issue is to update it to a more reliable payment method (e.g., physical credit card or PayPal).

Contact Support: If updating the payment information doesn't work, or if you're unsure why the payment failed, contacting Twitter Ads Support is the best way to resolve the issue.

Keep Payment Methods Valid: Use a payment method that complies with Twitter's payment policies to avoid issues with future payments and ad suspensions.