How do I contact Twitter Ads support for VCC-related disputes?

Started by 623particular, Mar 12, 2025, 01:41 PM

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623particular

How do I contact Twitter Ads support for VCC-related disputes?

tabbi63

To contact Twitter Ads (X Ads) Support for Virtual Credit Card (VCC) payment disputes, follow these steps:

🔹 Step 1: Use the Twitter Ads Support Form
Twitter has a dedicated Ads Help Center where you can report payment issues, incorrect charges, or VCC-related disputes.

Steps to Submit a Dispute Request:
1️⃣ Go to the Twitter Ads Support page:
👉 https://help.twitter.com/en/forms/ads

2️⃣ Select a Category:

Click on "Billing & Payments"
Choose "Charged but ads not running" or "Billing dispute".
3️⃣ Provide Details About Your Issue:

Clearly describe the VCC issue (e.g., Twitter charged the VCC, but ads didn't run).
Mention the exact charge amount and transaction date.
Attach screenshots of the transaction from your VCC provider.
4️⃣ Submit the request and wait for a response via email.

Twitter usually responds within 24-72 hours.
🔹 Step 2: Contact Twitter Ads Support via X Business Help
If you need faster help, you can reach out to Twitter/X Business Help on social media.

Steps to Contact via X Support:
1️⃣ Visit the official X Business account:
👉 https://twitter.com/TwitterBusiness

2️⃣ Send a Direct Message (DM)

Politely explain the VCC issue.
Include transaction details & screenshots.
📌 Note: X Support usually redirects users to the Ads Help form, but sending a DM might get your case reviewed faster.

🔹 Step 3: Email Twitter Ads Support (For High-Spending Accounts)
If you're a verified advertiser or have a high ad spend, you may be able to contact Twitter Ads Support via email.

✅ Try emailing:
📩 ads-support@twitter.com

📌 Note: Email support is usually reserved for high-spending accounts, but you can still try.

🔹 Step 4: Use Twitter/X Ads Live Chat (If Available)
Some advertisers get access to Live Chat Support in their Twitter Ads Manager.

Steps to Check for Live Chat Support:
1️⃣ Log into Twitter Ads Manager → https://ads.twitter.com
2️⃣ Click on Help (⚙) → Contact Support.
3️⃣ If Live Chat is available, start a chat.

📌 Note: Live Chat is not available to all users and depends on your spending level & region.

🚀 Final Fixes Checklist
✔ Submit a dispute via Twitter Ads Support Form.
✔ DM @TwitterBusiness for faster escalation.
✔ Email ads-support@twitter.com if you're a high-spending advertiser.
✔ Check for Live Chat in Ads Manager (if available).

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