Can I retry a failed VCC payment on Twitter Ads?

Started by lineasilver, Mar 12, 2025, 09:16 AM

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lineasilver

Can I retry a failed VCC payment on Twitter Ads?

SeoGuru

Yes, you can retry a failed VCC payment on Twitter Ads, but you need to do it carefully to avoid further issues or potential account flags. Here's how to handle it smoothly:

🔁 How to Retry a Failed VCC Payment on Twitter Ads
✅ 1. Identify the Reason for Failure
Common causes:

❌ Insufficient balance or expired card

❌ AVS (address) mismatch

❌ Blocked merchant (Twitter) by VCC provider

❌ Card doesn't support recurring or international payments

🔍 Check your email and Ads Manager for error messages or billing alerts.

✅ 2. Update or Replace the VCC
Go to Twitter Ads Billing Settings

Click "Payment methods"

Choose:

🔄 Edit existing VCC (if the info was incorrect)

➕ Add new VCC (if the previous one is blocked or expired)

📝 Be sure to enter the correct billing address linked to the VCC (Twitter uses AVS).

✅ 3. Manually Retry the Payment
Once a valid card is on file:

Go to Billing history

Find the failed payment

Click Retry or Pay Now (if available)

If not available, Twitter may automatically retry the charge once a valid card is added.

✅ 4. Monitor Your Account
Twitter may pause your campaigns if the payment issue persists.

Watch for:

🚫 "Your account is suspended for billing issues"

⚠️ Campaigns marked as "Paused" or "Pending billing info"

✅ 5. Contact Twitter Ads Support (if needed)
If payments keep failing even after correcting everything:

Visit Twitter Ads Support

Select Billing Issues and provide:

Ad account ID

Screenshot of the error (no sensitive info)

VCC provider and last 4 digits (if relevant)

🔐 Pro Tips:
Use VCCs that support recurring + international payments

Preload enough balance to cover taxes + any retry attempts

Avoid frequent card swaps — this can trigger fraud flags

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