New Hero
Top payers ranked by customer satisfaction, experience
1. UnitedHealthcare: 84.1
2. Humana: 83.4
3. Kaiser Foundation Health Plan: 82.8


Senior member
Kaiser Permanente is consistently ranked as having the highest customer satisfaction, and its Medicare Advantage plans stand out in particular. Kaiser Permanente, on the other hand, is only available in eight states and Washington, DC.


New member
Determining the health insurance company with the highest customer satisfaction can be subjective and may vary based on different factors such as location, coverage options, and individual experiences. However, several organizations conduct customer satisfaction surveys and publish rankings to provide insights into customer experiences. Here are a few reputable sources that regularly evaluate health insurance companies:

1. J.D. Power: J.D. Power conducts customer satisfaction surveys across various industries, including health insurance. They assess factors such as coverage and benefits, provider choice, customer service, and claims processing. Their rankings can be a helpful resource for evaluating customer satisfaction.

2. National Committee for Quality Assurance (NCQA): The NCQA is a non-profit organization that evaluates and accredits health insurance plans based on quality and customer satisfaction measures. They assess criteria such as access to care, consumer satisfaction, and quality improvement efforts.

3. Consumer Reports: Consumer Reports is an independent organization that evaluates various products and services, including health insurance. They collect data on customer experiences and provide ratings and rankings based on factors such as claims processing, customer support, and overall satisfaction.

4. State Insurance Department: Each state has an Insurance Department that regulates insurance companies within its jurisdiction. These departments often provide consumer assistance and complaint data, which can give you insights into the customer satisfaction and complaint resolution processes of health insurance companies in your specific state.

It's recommended to consult multiple sources and consider factors that are important to you, such as coverage options, cost, network of providers, and customer service, when evaluating health insurance companies. Additionally, seeking recommendations and feedback from individuals in your local area or online communities can provide valuable insights into customer experiences with specific insurers.


Loyal member
Customer satisfaction can vary based on several factors, including location, individual experiences, and specific requirements. However, several health insurance companies are often recognized for their high levels of customer satisfaction. Some notable examples include:

1. Kaiser Permanente: Kaiser Permanente is known for providing integrated healthcare services and consistently receives high customer satisfaction ratings. They operate in several states across the United States and offer health insurance plans along with healthcare services.

2. Blue Cross Blue Shield: Blue Cross Blue Shield is a federation of independent health insurance companies operating in different states of the United States. Many of the individual companies under the Blue Cross Blue Shield umbrella have strong customer satisfaction ratings.

3. Cigna: Cigna is a global health services company that offers health insurance and related services. They are known for their customer-centric approach and have received positive customer satisfaction ratings in various surveys.

4. Humana: Humana is a health insurance company offering a range of health plans, including Medicare Advantage and individual plans. They have often ranked well in customer satisfaction surveys, particularly in the Medicare space.

5. Aetna: Aetna is a health insurance company that offers a variety of health plans, including employer-based plans and individual plans. They have received positive customer satisfaction ratings and are known for their expansive network of providers.

It's important to note that customer satisfaction can vary based on specific needs, location, and personal experiences. It's advisable to research and compare the offerings, network coverage, and customer reviews of different health insurance companies in your area to make an informed decision. Additionally, independent consumer satisfaction surveys conducted by organizations like J.D. Power and Consumer Reports can provide further insights into customer satisfaction levels for health insurance companies.


Loyal member
Health insurance is a type of coverage that helps individuals and families pay for medical expenses. It provides financial protection in case of unexpected medical costs and allows access to healthcare services without significant out-of-pocket expenses. Here are some key points about health insurance:

1. Coverage and Benefits: Health insurance typically covers a range of healthcare services, including doctor visits, hospital stays, prescription medications, preventive care, and more. The specific coverage and benefits vary depending on the insurance plan and the provider.

2. Premiums: Health insurance requires individuals to pay a regular premium, which is the cost of maintaining the coverage. Premiums can be paid monthly, quarterly, or annually, and the amount depends on factors such as the type of plan, the coverage level, and the insured individual's age, location, and health status.

3. Deductibles, Copayments, and Coinsurance: Health insurance plans often include additional cost-sharing components. Deductibles are the amount individuals must pay out of pocket before the insurance coverage kicks in. Copayments are fixed amounts paid for each visit or service, while coinsurance is a percentage of the cost that individuals are responsible for.

4. Network Providers: Many health insurance plans have a network of healthcare providers, including doctors, hospitals, and specialists. Using in-network providers often results in lower out-of-pocket costs. It's important to review the network and ensure preferred healthcare providers are included.

5. Pre-Existing Conditions: Health insurance plans are not allowed to deny coverage or charge higher premiums based on pre-existing conditions. This is a protection provided by the Affordable Care Act in many countries, including the United States.

6. Government Programs: Some countries have government-run health insurance programs that provide coverage for eligible individuals. Examples include Medicare and Medicaid in the United States, National Health Service (NHS) in the United Kingdom, or universal healthcare systems in several other countries.

7. Open Enrollment and Special Enrollment Periods: Health insurance plans typically have designated open enrollment periods during which individuals can enroll, make changes, or switch plans. Additionally, there may be special enrollment periods triggered by certain life events, such as losing previous coverage, getting married, or having a child.

When considering health insurance, it's important to evaluate the coverage options, costs, and benefits to ensure the plan meets your specific needs. It's advisable to compare different plans, understand the terms and conditions, and seek guidance from insurance professionals or resources provided by your government or employer.