How long does Pinterest Ads take to process refunds to a VCC?

Pinterest Ads typically takes 5–10 business days to process refunds to a Virtual Credit Card (VCC), but this timeline can vary based on several factors. Here's what influences the processing time and what you can expect:

⏱️ Factors Affecting Pinterest Ads Refund Processing Time
Pinterest's Internal Processing:

Pinterest generally processes refunds once the issue is confirmed and the refund is approved.

Refunds initiated after an error or chargeback can take a few extra days to approve and process.

VCC Provider Processing Time:

The time it takes for your VCC provider (like Privacy.com, Revolut, or Wise) to receive and post the refund also plays a role.

VCC providers typically take 1–3 business days to update your balance or send the funds back to your account.

Payment Gateway:

Refunds may go through a third-party payment processor, which can sometimes add additional time to the overall processing cycle.

Currency Conversion:

If your Pinterest Ads account and VCC are using different currencies, conversion rates and processing fees could slightly delay the refund.

🧾 What to Expect After the Refund is Processed
Pinterest Refund Confirmation: You'll receive an email notification from Pinterest when the refund has been processed. The refund amount and details of the transaction will be included.

VCC Update: Once processed, your VCC provider will update your balance or post the refund to your card. You might see this as a pending transaction first before it becomes available in your account.

📞 What to Do If Your Refund Takes Longer
If the refund takes longer than 10 business days, here are some steps to follow:

Check Your VCC Provider:

Log into your VCC provider's dashboard to verify whether the refund has been credited to your account.

If it's not showing, contact their customer support for more details on processing times and any potential issues.

Contact Pinterest Ads Support:

Go to: Pinterest Ads Contact Support

Choose: Advertiser → Billing & Payments → Refunds

Include:

Refund request details (amount, campaign ID, transaction date)

Any evidence of delay or confusion (e.g., no refund showing on your VCC)

🧠 Pro Tip: Set Alerts for Refunds
To keep track of your refund:

Set up notifications or alerts with your VCC provider to know when a refund has been credited.

Keep an eye on your Pinterest Ads payment history to confirm when Pinterest processes the refund.

✅ Summary:
Pinterest Ads typically processes refunds to VCCs within 5–10 business days. However, the exact time depends on both Pinterest's internal processing and your VCC provider's ability to post the refund. If it takes longer, check your VCC provider first, and then contact Pinterest Ads support if needed.