What should I do if my VCC is lost or compromised?

If your Virtual Credit Card (VCC) is lost or compromised, it's important to take immediate action to protect your account and prevent unauthorized transactions. Here's what you should do:

1. Contact Your VCC Provider Immediately
Most VCC issuers provide quick support for lost or compromised cards. Here's what to do:

Report the issue: Call or message the customer support team of your VCC provider as soon as possible. Inform them that your card is lost or compromised, and request that it be frozen or deactivated.

Request a new VCC: If your card has been compromised, ask your provider to issue a new virtual credit card with a new card number and CVV.

Block unauthorized transactions: Many VCC providers allow you to block transactions temporarily or review suspicious activity. Be sure to report any unauthorized transactions.

2. Update Payment Information in Pinterest Ads
Once your VCC is deactivated or frozen, you'll need to update your payment method in Pinterest Ads to prevent further charges on the compromised card:

Log into Pinterest Ads Manager: Go to Pinterest Ads Manager.

Navigate to Billing & Payments: Click on the three dots (settings) in the top-right corner and select Billing & Payments.

Update your payment method: Remove the compromised VCC and add your new card details. You can also switch to a different payment method (e.g., another credit card or PayPal) if you have one set up.

Set new payment method as primary (optional): If you added a new VCC, make it your primary payment method for smoother payments.

3. Check Pinterest Ads for Unauthorized Transactions
Review your recent Pinterest Ads account activity to ensure that no fraudulent charges were made using the compromised VCC:

Go to Billing & Payments: Review your billing history in Pinterest Ads Manager to check for any suspicious transactions.

Download invoices/receipts: If necessary, download any invoices or receipts for transactions made before you deactivated the VCC.

Pause campaigns if necessary: If you're concerned about further charges, pause or stop any active campaigns until your payment method is updated.

4. Monitor Your VCC and Pinterest Account Regularly
After updating your payment method, it's important to continue monitoring both your VCC and your Pinterest Ads account:

Review your VCC statement regularly: Check your VCC provider's dashboard or app to ensure there are no unauthorized charges.

Set up notifications: Many VCC providers allow you to set up notifications for all transactions or for amounts above a certain limit. This can help you catch any fraudulent activity quickly.

Check Pinterest Ads billing regularly: Keep an eye on your billing history within Pinterest Ads to make sure no further unauthorized transactions occur.

5. Report Fraud (if necessary)
If you find that your VCC has been used fraudulently and you're unable to resolve the issue with your VCC provider, consider filing a fraud report:

VCC provider fraud report: Most VCC issuers have a process for reporting fraud. This may include filling out a form or providing transaction details.

Credit reporting agencies: If you're worried about broader fraud (e.g., identity theft), consider notifying credit reporting agencies to monitor your financial accounts.

6. Review Your Security Measures
To prevent future issues:

Enable two-factor authentication (2FA): If available, enable 2FA on your Pinterest account for extra security.

Use strong, unique passwords: Ensure your Pinterest account has a strong password that's hard to guess.

Be cautious with card information: Only share your VCC details through secure and trusted channels. Avoid using your VCC on websites or platforms that seem suspicious.

Summary:
Contact your VCC provider to freeze or deactivate the card and request a new one.

Update your payment method in Pinterest Ads to prevent further charges on the compromised card.

Monitor both your VCC account and Pinterest Ads account for any unauthorized transactions.

Report fraudulent activity if needed and review your security settings to prevent future issues.

Taking these steps will help minimize the impact of a lost or compromised VCC and ensure your Pinterest Ads account remains secure.