What should I do if my Pinterest Ads campaign is paused due to a VCC issue?

If your Pinterest Ads campaign is paused due to an issue with your VCC, here's what you should do to get things back on track:

🔴 1. Check the reason for the pause
Email notification: Pinterest should send an email outlining the specific reason your campaign was paused (e.g., payment failure, card decline).

Billing page: Go to your Billing section on Pinterest Ads to see if there are any alerts or warnings related to your VCC.

Account status: Ensure your account hasn't been flagged for any other issues (e.g., expired card, insufficient funds).

🛠� 2. Resolve the issue with your VCC
Update card info: Double-check that the VCC is still active, the card details are correct, and there are no restrictions on it (e.g., international or online transactions).

Ensure sufficient funds: Some VCCs have a limited balance. Make sure there's enough credit available to cover your ad spend.

Confirm billing address: The address on the VCC must match the one in your Pinterest Ads account to prevent any payment declines.

💳 3. Add or switch to a new payment method
If the VCC issue persists:

Add a new payment method: You can try switching to a traditional credit card (Visa, MasterCard, etc.) or another valid payment method (e.g., PayPal, depending on your region).

To add a new payment method, go to Billing > Payment Settings, and select Add Payment Method.

Set the new card as primary: Once the new payment method is added, make sure to set it as your primary.

🔄 4. Restart or resume your campaigns
After resolving the issue, go to Ads Manager and try to resume your paused campaign.

If the issue was with the payment, your campaign should automatically resume once the payment method is updated.

⚠️ 5. Check for recurring issues
If this happens often with VCCs, you might want to reconsider using them for Pinterest Ads and stick with a more stable, traditional payment method.

If the issue is tied to specific VCC limitations (e.g., low balance, card restrictions), consider switching to a different VCC provider or a traditional credit card that's better suited for recurring online payments.

🚨 If the campaign doesn't resume:
If your campaign still won't resume after updating the payment method, you may need to contact Pinterest Ads support for further assistance. There could be a delay in updating your payment info, or the account may need a manual review.