What should I do if Pinterest Ads bills my VCC multiple times for the same ad campaign?

If Pinterest Ads is billing your Virtual Credit Card (VCC) multiple times for the same ad campaign, this is an issue that needs to be addressed promptly to avoid overcharging and resolve any discrepancies. Here's what you should do:

1. Check Your Account and Billing History
Review your billing history: Log into your Pinterest Ads account and check your billing section. Look at the transaction details for the specific campaign to verify if the charges are legitimate or if there are multiple charges for the same service.

Check for campaign duplicates: Make sure you don't have any duplicate campaigns or ad groups running, which might be causing multiple charges.

2. Verify Your VCC Transaction
Check with your VCC provider: Review the transactions on your VCC to confirm whether multiple charges are being made. It could be that your card provider processed the charge multiple times. Sometimes, there could be authorization holds or pending payments that look like multiple charges.

Look for pending charges: Some payment processors may show pending charges that appear like multiple transactions but are not yet finalized. Check to see if these are authorization holds or actual charges.

3. Contact Pinterest Ads Support
Report the issue: If you see that Pinterest has indeed billed you multiple times for the same campaign, you should immediately reach out to Pinterest Ads support. You can contact them via their support page or in the help section of your account.

Provide them with the details of the charges, including the dates, amounts, and the specific campaign in question. Explain that you're seeing duplicate billing and request a resolution.

Request a refund or credit: If the charges are incorrect, ask for a refund or credit to your account.

4. Check Your Billing Settings
Review your payment methods: Ensure that your VCC is set up correctly in your billing settings. A configuration error or incorrect setup could lead to multiple payment attempts.

Verify payment thresholds: Pinterest Ads may charge you based on your spending threshold. Check to see if your campaign spend exceeded the threshold, leading to multiple charges.

5. Monitor for Future Charges
Set up alerts: To avoid further confusion, set up alerts or notifications for billing activity from Pinterest Ads and your VCC provider. This way, you can quickly spot any discrepancies.

Ensure proper billing settings: Check if your billing cycle or the payment method might be causing the issue, especially if you have multiple cards or payment methods linked to the account.

6. Request Clarification on Payment Terms
Understand payment schedules: Pinterest Ads may have specific billing schedules (e.g., daily, monthly) or thresholds for charges. Clarifying how payments are processed can help you understand if these multiple charges are due to the platform's billing system or if there's an error.

7. Prevent Future Issues
Review campaign budgeting: Make sure that you've set a daily budget or spend limit for your campaigns to prevent unintentional overspending.

Limit payment method use: If this continues to happen, consider switching your payment method temporarily while Pinterest resolves the issue.

8. Follow Up
After contacting Pinterest Ads support, make sure to follow up if the issue isn't resolved quickly. Keep records of all communication and details of the charges to help expedite the resolution.

By following these steps, you can resolve the issue of multiple charges on your VCC for the same Pinterest Ads campaign. It's important to address the issue as soon as possible to ensure you are not being overcharged.