How do I verify my identity if Pinterest Ads requires additional proof for VCC payments?

If Pinterest Ads requires additional proof of identity or verification due to issues with your VCC payments, here's what you can do to verify your identity and resolve the situation:

1. Check the Verification Request
Pinterest will typically send an email or a notification in your Pinterest Ads account if they require identity verification. This notification will outline what specific documents or information they need from you.

Look for details on the type of verification required (e.g., identity, payment method, or business verification).

2. Gather Required Documents
Pinterest may ask for one or more of the following documents to verify your identity:

Government-issued ID: A passport, driver's license, or national ID card that clearly shows your name and photo.

Proof of Address: A utility bill, bank statement, or government-issued letter with your name and address.

Business Documentation: If you are advertising on behalf of a business, Pinterest may request business registration documents, tax IDs, or proof of ownership (e.g., business license or tax return).

Payment Method Verification: If Pinterest suspects fraud with your VCC, they might ask for a screenshot of the VCC details or a document showing proof of your payment method ownership (this could be a bank statement or a document showing your card issuer's details).

3. Ensure Accuracy of Documents
Ensure that the documents are clear, legible, and show the correct details that match your Pinterest account information (e.g., name, address, and payment method).

Make sure the information provided on the document exactly matches the name and details on your Pinterest Ads account.

4. Submit the Documents
Once you have the required documents, follow Pinterest's instructions for submitting them. Typically, Pinterest will provide an option to upload files directly via your account dashboard or through a secure link in the verification request.

If submitting via email, make sure the files are in the appropriate format (e.g., PDF, JPG, PNG) and size, as specified in their request.

5. Wait for Review
After submitting the requested documents, Pinterest will review them. This process can take anywhere from a few hours to several days.

Pinterest may reach out to you for further clarification or additional documents if they are not satisfied with what you've submitted.

6. Follow Up if Needed
If you don't hear back after a reasonable period, follow up with Pinterest Ads support to ensure your verification is being processed.

7. Prevent Future Issues
Once your identity is verified, consider using a traditional, widely accepted payment method (like a regular credit or debit card) for future ads campaigns to avoid issues with VCCs.

Regularly update your payment methods and ensure that your billing details are accurate and match the information on your account to prevent future verification challenges.

Possible Verification Documents:
Government-issued photo ID (driver's license, passport, etc.)

Proof of address (utility bill, lease agreement, bank statement, etc.)

Screenshot or document showing the ownership of your payment method (bank statement or VCC details)

Business verification documents (if applicable)

Key Tip:
If you have any concerns about the VCC causing issues with your verification, consider switching to a traditional payment method once the verification is complete. This can help streamline future ad campaigns and avoid further flags on your account.