How do I request a refund to my VCC for a failed Pinterest Ads campaign?

To request a refund to your Virtual Credit Card (VCC) for a failed Pinterest Ads campaign, you'll need to follow a specific process. Here's a step-by-step guide to help you navigate the process:

🚨 Steps to Request a Refund for a Failed Pinterest Ads Campaign
1. Check Pinterest Ads Refund Eligibility
Failed Campaign Criteria: Make sure the campaign truly failed due to issues like technical problems, billing errors, or system malfunctions on Pinterest's end.

Refund Policy: Pinterest typically only offers refunds in certain cases, such as if the charge was an error or if the campaign didn't deliver as expected due to a platform issue. Check their terms of service or refund policy to confirm eligibility.

Unintentional Charges: If the charge was made but no ads ran or the campaign didn't start, you might be able to request a refund. If ads were active but underperformed due to platform issues, this could also qualify.

2. Gather Campaign Information
Make sure you have all the details of your campaign, including:

Campaign ID

Charge amount

Date of charge

Billing transaction details (from your VCC)

This information will help Pinterest Support investigate your case and process your refund faster.

3. Contact Pinterest Ads Support
Go to the Pinterest Ads Help Center and contact their support team.

Steps:

Visit the Pinterest Ads Support page: Pinterest Ads Support

Select: Advertiser → Billing → Refund Issues or Billing Errors

Fill out the contact form with the necessary details, including:

Campaign details: ID, dates, charge amount, etc.

Issue description: Explain why the campaign failed (e.g., no impressions, errors with ad delivery).

Payment method: Specify that you used a VCC for payment and request the refund to be processed to the same card.

4. Submit the Refund Request
After submitting your request, you should receive a confirmation email from Pinterest Ads Support that your request is being reviewed.

They may ask for additional documentation, so keep your VCC details and proof of transaction handy.

🧑�💻 Follow-Up if No Refund is Issued
Wait Time: Pinterest Ads typically processes refunds within 5–10 business days after confirming the eligibility of the request.

If you don't receive a response within that time frame, you can follow up with Pinterest Ads Support for an update.

Go to Pinterest Ads Support again and resubmit your case, or inquire about the status of your refund.

📞 Contacting Pinterest Support
You can contact Pinterest Ads support using one of the following methods:

Live Chat (if available):

Use the live chat option for immediate assistance.

Email:

If live chat is unavailable, you can send a detailed email through the support page.

Phone Support (if offered in your region):

Some regions may offer direct phone support.

🧠 Important Tips
Refund Eligibility: Keep in mind that not all failed campaigns will qualify for a refund. If the failure was due to factors outside of Pinterest's control (e.g., your ads not meeting platform requirements), you may not be eligible for a refund.

Clear Communication: Be specific when describing why the campaign failed (e.g., technical issues, incorrect targeting, no impressions, etc.).

Alternative Resolution: If Pinterest cannot process a refund, ask if they can offer ad credits for a future campaign or another form of resolution.

✅ Summary
To request a refund for a failed Pinterest Ads campaign to your VCC, you need to first verify that the campaign failure qualifies for a refund under Pinterest's policy. Then, contact Pinterest Ads Support with all the necessary details of your campaign, including payment and billing information. Pinterest typically processes refunds within 5–10 business days.