How do I reactivate my Pinterest Ads account after a VCC payment failure?

If your Pinterest Ads account got deactivated or paused due to a VCC payment failure, here's how you can reactivate it and get your campaigns running again:

🔄 Step-by-Step: Reactivating Your Pinterest Ads Account
✅ 1. Update or Replace the Payment Method
Pinterest will usually pause billing if a payment attempt fails. You need to fix the VCC issue or replace the card.

To update payment info:

Go to Pinterest Ads Manager.

Click the gear icon ⚙️ (top-right) or your business name > select Billing.

Under Payment Methods, either:

Update the current card (if it's still valid), or

Click Add Payment Method to add a new credit/debit card.

Set the new card as default.

💡 If you're using a VCC, ensure:

It allows recurring charges.

It has enough balance.

It hasn't expired or been blocked by your VCC provider.

🧾 2. Pay Any Outstanding Balance
Once you update the card, Pinterest may automatically retry the payment.

If not, you can trigger it:

Go to Billing.

Look for any unpaid invoices or a "Retry Payment" button.

Complete the payment manually if prompted.

📣 3. Reactivate Ads Manually (If Needed)
Sometimes your ads are paused after a billing issue. After the payment clears:

Go to Ads Manager > Campaigns.

Check the status of your campaigns.

Click into each paused campaign, and resume them if needed.

🧑�💼 4. Contact Pinterest Support if Account is Still Suspended
If you've paid but your account is still paused or flagged, contact Pinterest Ads Support:

📍 Go to: Pinterest Business Contact Form

Choose:

"Pinterest Business Account"

"Billing and Payments"

"Account disabled due to payment failure" or "Payment method declined"

Explain your situation and include:

Your business name

Email linked to the account

Any error messages

Proof of successful payment (if available)

⚠️ Common Reasons Pinterest Flags VCCs:
Country mismatch between card and account

Frequent VCC changes (Pinterest may view as suspicious)

Low card limits or blocks from your VCC provider