How do I contact Pinterest Ads support for a missing refund to my VCC?

To contact Pinterest Ads Support for a missing refund to your Virtual Credit Card (VCC), you'll need to go through their official support channels, provide clear documentation, and follow up proactively. Here's exactly how to do it:

📞 Step-by-Step: How to Contact Pinterest Ads Support for a Missing Refund
🔹 1. Go to the Pinterest Ads Help Center
Visit: https://help.pinterest.com/en/contact

🔹 2. Select "Advertisers" > "Billing" > "Refunds"
Choose the category:

I'm an Advertiser

Then: Billing and Payments

Then: Refunds or Duplicate Charges

This helps route your issue directly to the billing support team.

🔹 3. Fill Out the Contact Form Accurately
Provide:

Your business account name

The email linked to the ad account

Last 4 digits of the VCC in question

The transaction amount and date

A short description like:

"I was issued a refund for a paused campaign on [Date], but the refund hasn't posted back to my VCC. Please help verify the refund status."

🔹 4. Attach Supporting Evidence (if possible)
Include a screenshot of:

Pinterest Ads showing the refund

Your VCC provider dashboard showing no credit received

PDFs of recent transaction history help too.

🔹 5. Submit and Wait for a Response
Response time: Usually within 24–72 hours

You'll get a reply via email with a case ID

🛠� Follow-Up Tips
Action   Why It Helps
🕵� Check with your VCC provider   Some refunds take 5–10 business days to appear
📧 Reply to the same case ID email   Keeps your issue escalated
🚫 Don't open multiple cases   It can slow down resolution or confuse support
📆 Mark 10 business days since the refund   If it's past that, you have stronger grounds to push
⚠️ Things to Know
Pinterest may initiate the refund, but your VCC issuer controls when it hits your account.

Temporary VCCs may reject or drop refunds if the card is closed — that's why using a replenishable VCC is safer.

🧠 Pro Tip:
When reaching out, be polite but firm. Pinterest's system isn't always fast with refunds, but clear evidence + persistence almost always gets results.

✅ Example Message for Support:
Hi Pinterest Ads Team,

I received confirmation of a refund on [Date] for a campaign that was canceled. However, the funds have not been returned to my card ending in [1234].

Please confirm if the refund has been processed on your end and provide a transaction reference if available.

I've attached my billing statement showing the missing credit.

Thank you!