Does Pinterest Ads issue partial refunds to VCCs?

Yes, Pinterest Ads can issue partial refunds to Virtual Credit Cards (VCCs) — but only in specific situations, and how much you get back depends on your ad activity and billing status at the time of the refund.

🔍 When Does Pinterest Issue Partial Refunds?
Pinterest Ads may issue a partial refund to your VCC if:

Situation   Example
🛑 Campaign was paused early   You set a $100 budget, paused at $40 spent — Pinterest may refund unused pre-authorized funds.
⚠️ Billing error or overcharge   A duplicate or incorrect charge may trigger a partial correction.
💰 Credit balance left after manual charge   If Pinterest charged $50 manually, but your actual usage was only $35, they might refund the $15.
🚫 Policy violation shutdown   If your account or ad was disabled shortly after payment, a pro-rata refund might be issued.
💡 How Partial Refunds Work with VCCs
Aspect   Details
💳 Refund goes to original VCC   Even if it's a virtual or temporary card.
💱 May be in local or original currency   Depends on your ad account's billing settings and your VCC provider.
⏱️ Takes 5–10 business days   Sometimes faster, but that's the typical range.
🧾 Pinterest sends a refund email   Look for confirmation with exact amount refunded.
🧠 Important Notes
Temporary or single-use VCCs may not accept refunds if they're already closed — in that case, your VCC provider may hold or reroute the refund, but it depends on their policy.

If you received Pinterest ad credits instead of a cash refund, those are non-refundable and can't be transferred.

Manual intervention is sometimes needed — especially if you were only partially refunded and expected more.

✅ What to Do If You're Owed a Partial Refund
Check your billing history in Pinterest Ads Manager

Compare it with your VCC transactions

If the refund isn't complete or missing:

Go to: Pinterest Ads Support

Choose: Advertiser → Billing & Payments → Refunds

Include:

Campaign ID

Charged amount

Refunded amount (if any)

Screenshot of your VCC dashboard

🔁 Summary:
Yes — Pinterest Ads does issue partial refunds to VCCs, especially in cases of early pauses, billing errors, or overcharging. The refund is always returned to the original payment method, and the timing depends on your card provider.