What to do if group notifications are not working on Likee?

If group notifications are not working on Likee, it can hinder your ability to stay updated with group activity. Here's a step-by-step guide on how to address and resolve this issue:

### **1. Check Notification Settings**

1. **In-App Notification Settings**:
   - **Open Likee App**: Launch the Likee app.
   - **Access Profile**: Tap on your profile icon to go to your profile page.
   - **Settings**: Tap on the gear icon to access settings.
   - **Notification Settings**: Look for **Notification Settings** or **Notifications**. Ensure that notifications are enabled for groups and that you have not accidentally muted the group.

2. **Group-Specific Settings**:
   - **Check Group Settings**: Navigate to the specific group and check if there are any group-level notification settings that might be affecting notifications.

### **2. Verify Device Notification Settings**

1. **On Android**:
   - **Go to Settings**: Open your device's **Settings**.
   - **Apps**: Go to **Apps** or **Application Manager**.
   - **Likee**: Find and select **Likee** from the list of apps.
   - **Notifications**: Ensure that **Allow Notifications** is enabled and that notifications are not blocked for Likee.

2. **On iOS**:
   - **Go to Settings**: Open **Settings** on your device.
   - **Notifications**: Select **Notifications**.
   - **Likee**: Find and tap on **Likee**.
   - **Allow Notifications**: Ensure that **Allow Notifications** is turned on and that the notification settings are properly configured (e.g., lock screen, banners, alerts).

### **3. Update the App**

1. **Check for Updates**:
   - **App Store (iOS)**: Open the App Store and check if there is an update available for Likee. If so, update the app.
   - **Google Play Store (Android)**: Open the Google Play Store, search for Likee, and check if an update is available.

2. **Update Regularly**: Keeping your app updated ensures that you benefit from bug fixes and improvements, which might resolve notification issues.

### **4. Restart Your Device**

1. **Reboot Device**:
   - **Restart**: Restart your smartphone or tablet to refresh system processes and resolve any temporary glitches that might be affecting notifications.

### **5. Check Internet Connection**

1. **Stable Connection**:
   - **Wi-Fi/Mobile Data**: Ensure you have a stable internet connection. Notifications may not work properly if your connection is intermittent or weak.

2. **Switch Networks**:
   - **Try Different Networks**: Switch between Wi-Fi and mobile data to see if the issue persists.

### **6. Clear App Cache (Android)**

1. **Clear Cache**:
   - **Settings**: Go to **Settings > Apps > Likee > Storage**.
   - **Clear Cache**: Tap **Clear Cache**. This might resolve issues related to app performance.

### **7. Reinstall the App**

1. **Uninstall and Reinstall**:
   - **Uninstall**: Remove Likee from your device.
   - **Reinstall**: Download and install Likee again from the App Store or Google Play Store.

### **8. Contact Likee Support**

1. **Report the Issue**:
   - **In-App Support**: Open the Likee app, go to your profile, tap the gear icon, and select **Help & Feedback** or **Report a Problem**. Describe the issue in detail.
   - **Official Website**: Visit [Likee's official website](https://www.likee.com), go to the support or contact section, and use the contact form to report the issue.
   - **Email Support**: If an email address is available, send a detailed email describing the problem with notifications.

### **9. Stay Informed on Known Issues**

1. **Check for Outages**:
   - **Platform Status**: Look for any announcements or updates from Likee regarding known issues or outages that might be affecting notifications.

2. **Community Feedback**:
   - **Forums and Social Media**: Check forums or Likee's social media channels for similar issues reported by other users and potential solutions.

### **Summary**

To address issues with group notifications on Likee, start by checking and adjusting in-app and device notification settings. Ensure the app is updated, restart your device, and verify your internet connection. For Android users, consider clearing the app cache and reinstalling the app if necessary. If the issue persists, contact Likee support for assistance and stay informed about any known issues affecting notifications.