How do I resolve a "Payment Not Authorized" issue in Google Ads?

Started by metropolitannikolia, Mar 03, 2025, 03:24 PM

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How do I resolve a "Payment Not Authorized" issue in Google Ads?

SeoGuru

A "Payment Not Authorized" issue in Google Ads means Google tried to charge your payment method, but it was declined by your bank or card issuer. Here's how to fix it, step by step:

✅ 1. Check for Errors in Your Payment Method
Go to:

Tools & Settings > Billing > Payment Methods

Make sure:

Card number, expiration date, and CVV are all correct

Billing address matches what your bank has on file

The card hasn't expired or been reported lost/stolen

📞 2. Call Your Bank or Card Issuer
Your bank might've:

Blocked the payment as suspicious

Blocked international or online transactions

Hit a spending or daily limit

What to ask your bank:

"Can you unblock charges from GOOGLE ADS or GOOGLE*SERVICES?"

Once they approve it, you can retry the payment manually.

🔁 3. Add a Backup Payment Method
Sometimes your current payment method just won't work. Add a new credit/debit card or bank account:

Go to Billing > Payment Methods > Add Payment Method

Set it as primary

Then go to Billing > Summary > Make a Payment

This helps trigger the charge manually and avoid account pauses.

🔧 4. Retry the Payment
After resolving any bank issues or adding a new method:

Go to Billing > Summary

Click "Make a payment"

Choose the correct payment method and retry

🚨 5. Check for Account Holds or Suspensions
Go to:

Billing > Settings or check your account notifications

If your account is on hold or suspended, you'll see a message saying you need to resolve a billing issue first.

📩 6. Contact Google Ads Support (If Nothing Works)
You can contact them here:
https://ads.google.com/home/contact-us/

They can help:

Manually retry the charge

Explain any hidden errors or flags on your account

Guide you through account reactivation

Quick Fix Checklist:
✅ Double-check card details
📞 Call your bank to allow Google Ads charges
💳 Add a new backup card
↻ Retry payment manually
📬 Contact Google Support if still stuck

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