Does Google Ads offer refunds for unused balance?

Does Google Ads Offer Refunds for Unused Balance? (2025 Guide)
Yes, Google Ads does offer refunds for unused balances, but only under certain conditions. Here's everything you need to know about getting your money back from Google Ads.

📌 1. Who Can Get a Refund for an Unused Google Ads Balance?
✔️ Refunds are available if:

You have prepaid funds in your Google Ads account.
You have an unused balance (funds that haven't been spent on ads).
Your account is not suspended for policy violations.
You manually request a refund through Google Ads.
❌ Refunds are NOT available if:

The balance has already been used for ad spending.
You are on postpaid billing (auto-pay) (Google only charges after ad spend).
You received Google Ads promotional credits (they are non-refundable).
📌 2. How to Request a Refund for Unused Google Ads Balance
✅ Step 1: Sign in to Google Ads
Go to Google Ads and log in.
Click the Tools & Settings (🔧 wrench icon) in the top-right corner.
Under Billing, select Billing & Payments.
✅ Step 2: Request a Refund
Scroll to Transactions & Documents.
Click Manage Payment Methods.
Look for the "Request a Refund" option (only visible if eligible).
Confirm your request and submit it.
📌 3. How Long Does It Take to Get a Refund?
Refund processing time depends on your payment method:

Payment Method   Refund Processing Time
Credit/Debit Card   2–4 weeks
Bank Transfer (ACH/Wire/SEPA)   4–6 weeks
PayPal   1–2 weeks
Google Pay   2–4 weeks
💡 Tip: If your refund is marked as "Processed" but hasn't appeared in your bank, check with your payment provider or bank.

📌 4. What If My Refund is Delayed?
If it's been more than 6 weeks and your refund hasn't arrived:
✔️ Check your Google Ads Billing & Payments page.
✔️ Contact your bank or PayPal to confirm the transaction.
✔️ Contact Google Ads Support with your transaction ID.

🚀 Final Verdict: Can You Get a Refund?
✔️ YES – If you have prepaid funds and haven't spent them.
❌ NO – If you're on auto-pay or have already used the funds.