How can I get a refund from Google Ads?

If you need to request a refund from Google Ads, you can follow specific steps based on the type of refund you need and the reason for your request. Below are the main scenarios and how to proceed in each case:

🛑 1. Invalid or Fraudulent Charges
If you were charged for invalid clicks (e.g., accidental clicks, fraud, or suspicious activity), you might be eligible for a refund.

Steps:

Sign in to Google Ads.

Click the tools icon (wrench symbol) in the upper-right corner.

Under Billing, select Billing & Payments.

In the Transaction History section, find the charge you want to dispute.

Click "Contact Support" to report the issue to Google Ads support.

Describe the issue: Provide details explaining why you believe the charge was invalid (e.g., accidental or fraudulent clicks).

Google Ads may refund the charges if they find that the clicks were invalid or came from suspicious sources.

💳 2. Account Suspended or Closed
If your Google Ads account is suspended or closed due to policy violations or other issues, you may be eligible for a refund for unused balances or payments made before the suspension.

Steps:

Sign in to Google Ads.

Go to Billing > Payment Methods and check your balance or remaining funds.

If the account was suspended and you believe it was unjustified, appeal the suspension by following the instructions in the Google Ads Help Center.

If your appeal is successful, your account may be reactivated, and any unused balance may be refunded.

If the account is permanently suspended and you want a refund for unused balance, contact Google Ads support directly via the "Contact Support" option.

💸 3. Overpayment or Duplicate Charges
If you accidentally overpaid or were billed twice for the same campaign, you may be eligible for a refund.

Steps:

Check your payment history by signing in to Google Ads and going to Billing > Transaction History.

If you spot any duplicate or incorrect charges, click on the charge in question.

Contact Google Ads support via the "Contact Support" option to explain the issue.

Request a refund for the overpayment or duplicate charge.

🔄 4. Prepaid Account Refund
If you have a prepaid Google Ads account (where you deposit funds in advance) and have unused credit, you can request a refund for any remaining balance.

Steps:

Sign in to Google Ads.

Go to Billing > Payment Methods.

Under the "Balance" section, you should see any unused funds.

If you want a refund for this balance, contact Google Ads support and request a refund for the unused funds.

Note: Google Ads typically does not issue refunds for charges related to active campaigns. If you've already run ads, the charges are generally non-refundable.

🔧 5. How to Contact Google Ads Support for a Refund
To request a refund or for help with any billing issue, you can contact Google Ads support in the following ways:

Sign in to Google Ads.

Click on the help icon (question mark in the upper-right corner).

Select Contact us.

From here, you can either chat with a Google Ads support representative or call them.

Describe your issue (e.g., requesting a refund) and provide relevant details.

⚠️ Refund Policy
Keep in mind that Google Ads has specific refund policies:

Refunds are generally only granted for certain types of charges, such as invalid traffic, duplicate payments, or unused balances in prepaid accounts.

Google Ads does not provide refunds for charges related to running active campaigns that you've already approved.

📝 Summary of Steps to Request a Refund
Identify the reason for the refund (e.g., invalid clicks, overpayment, prepaid balance).

Contact Google Ads support via the "Contact Support" option.

Provide necessary details about the issue.

Wait for a response: Google Ads typically processes refund requests within a few business days.