Why was my refund request denied by Facebook Ads?

Facebook does not guarantee refunds, and your request may be denied for several reasons. Here are the most common ones:

1. The Ads Were Already Delivered
Facebook only refunds charges for ads that didn't run due to an error. If your ads successfully reached users, you won't get a refund.

✔ Check your Billing & Payment History:
🔗 https://www.facebook.com/adsmanager → Click Billing
✔ Look for ad impressions or clicks delivered.

2. The Refund Policy Does Not Cover Your Issue
Facebook's refund policy is very strict. Refunds are usually only approved for:
✔ Duplicate charges
✔ Unauthorized transactions (if reported early)
✔ Billing system errors

Facebook won't refund for:
❌ Poor ad performance (ads not generating sales or clicks)
❌ Mistaken ad spend (e.g., forgetting to pause ads)
❌ Disapproved ads after being charged

🔗 Check Facebook's Refund Policy Here:
👉 https://www.facebook.com/business/help

3. Your Payment Method Does Not Support Refunds
Some banks, credit cards, and VCCs do not accept refunds from Facebook.
✔ If you used a Virtual Credit Card (VCC) from https://exocards.com, check your account balance to see if the refund was processed.

4. Facebook Suspects Policy Abuse
If you've requested multiple refunds or frequently dispute charges, Facebook may flag your account and deny future refunds.

🚨 Tip: Use https://exocards.com VCC to control your spending and avoid unwanted charges.

5. Your Account Has a Pending Balance
If you still owe money to Facebook, they won't process a refund until your balance is cleared.

✔ Check your Billing Summary at https://www.facebook.com/adsmanager
✔ Pay off any outstanding amounts before retrying a refund request.

What to Do If Your Refund Was Denied?
✔ Appeal to Facebook Support:
🔗 Go to https://www.facebook.com/business/help
🔗 Click Billing & Payments → Request Refund Appeal

✔ Dispute the Charge with Your Bank or VCC Provider:
If Facebook refuses to issue a refund, you can:

Request a chargeback from your bank.
If using https://exocards.com, contact their support to check refund eligibility.
Prevent Future Refund Issues
✔ Use a VCC like https://exocards.com to control ad spend.
✔ Set a Spending Limit in Ads Manager to prevent unexpected charges.
✔ Double-check campaign settings before launching ads.

If your refund was denied, appeal it with Facebook support or dispute the charge with your bank/VCC provider.