What should I do if my Facebook Ads payment fails?

If your Facebook Ads payment fails, your ads will pause automatically until the issue is resolved. Here's what you can do to quickly fix the problem and get your ads running again:

🔧 Steps to Take When a Facebook Ads Payment Fails:
1. Check Your Billing Summary
Go to your Ads Manager billing section:
👉 https://www.facebook.com/ads/manager/billing

Look for any "Payment Failed" notices.

You'll see the exact amount due and the reason for the failure, if provided (e.g., insufficient funds, expired card, declined by bank).

2. Retry the Payment Manually
In the billing summary, click the "Pay Now" button next to the failed charge.

Choose an existing payment method or add a new one.

3. Check Your Payment Method
Make sure the card or account you're using:

Has sufficient funds

Isn't expired

Supports international/online transactions

If you're using a Virtual Credit Card (VCC), make sure it's still active and not blocked or limited.

4. Add a Backup Payment Method
Go to Billing Settings

Click "Add Payment Method"

Once added, click "Make Primary" or try the payment again using this new method.

5. Wait and Facebook Will Retry (Postpaid Only)
If you're on postpaid billing, Facebook will attempt to charge your card again automatically after a short time.

If the retry fails, your ads remain paused until you resolve the payment.

6. Contact Your Bank or Card Provider
If the payment keeps failing, call your bank to check if they blocked the transaction.

Sometimes Facebook charges may be flagged as suspicious by your card issuer.

7. Reach Out to Facebook Ads Support
If none of the above steps work:

Go to the Facebook Business Help Center

Click "Get Support" and choose Billing > Payment Issues

🔒 Tip: Prevent Future Payment Failures
Keep your primary payment method updated

Enable alerts in Ads Manager to get notified before a charge fails

Add a backup payment method