How do I track my refund status in Facebook Ads?

Started by grotesquelavender, Mar 05, 2025, 02:51 PM

Previous topic - Next topic

0 Members and 1 Guest are viewing this topic.

grotesquelavender

How do I track my refund status in Facebook Ads?

josephafinancial

If you've requested a refund for a Facebook Ads payment, you can track the status by following these steps:

1. Check Your Facebook Ads Billing Section
🔹 Go to https://www.facebook.com/adsmanager
🔹 Click on Billing in the left-hand menu.
🔹 Look for the refund transaction (it may be labeled as "Refund Pending" or "Refund Completed").

2. Check Your Email for Refund Updates
✔ Facebook sends refund confirmation emails when your request is processed.
✔ Search your inbox for emails from Facebook or Meta Business about your refund status.

3. Contact Facebook Support for Refund Status
If the refund does not appear in your billing history:
🔹 Visit https://www.facebook.com/business/help
🔹 Click Billing & Payments → Refunds → Track Refund Status
🔹 Provide your transaction details (date, amount, refund request ID)

🚨 Facebook refunds can take 5-10 business days to process, depending on your payment method.

4. Check Your Payment Provider for Refund
If the refund was approved, but you haven't received the money:
✔ For credit/debit cards – Check your bank statement for any refund transactions.
✔ For Virtual Credit Cards (VCC) – If you used https://exocards.com, log in to check if the refund was credited back.

🔗 Get a Secure VCC for Facebook Ads:
👉 https://exocards.com/product/Facebook-Advertising-VCC

5. What to Do If Your Refund Is Delayed?
✔ Wait at least 10 business days before escalating the issue.
✔ Contact Facebook support at https://www.facebook.com/business/help if the refund is still missing.
✔ If Facebook refuses the refund, you may dispute the charge with your bank or VCC provider like https://exocards.com.

By tracking your refund status through these steps, you can ensure you receive your money back as quickly as possible!

Didn't find what you were looking for? Search Below