How do I get a refund for an unauthorized Facebook Ads charge?

To get a refund for an unauthorized Facebook Ads charge, you'll need to report it to Facebook as soon as possible. Here's exactly what to do:

🛡� Step-by-Step: Get a Refund for Unauthorized Facebook Ads Charges
🔹 1. Check If the Charge Is Truly Unauthorized
Before reporting, make sure:

It wasn't from a shared account (business manager, employee, partner, etc.).

You didn't accidentally run a campaign or have an active ad set.

You weren't charged by mistake due to a billing threshold.

Go to your Billing Section in Ads Manager to review the charge:

You'll see dates, campaigns, and payment method used.

If the charge doesn't match anything you recognize, proceed below.

🔹 2. Report the Unauthorized Charge to Facebook
Visit the Unauthorized Charges Help Form.

Select "I saw a charge I didn't authorize".

Choose your account or input the charge details.

Describe the issue and submit the form.

📩 You'll usually receive a response from Facebook within 24–48 hours via email or Messenger.

🔹 3. Secure Your Account
If you suspect someone accessed your ad account or payment info:

Change your Facebook password.

Go to Settings > Security and Login > Where You're Logged In and log out of any unknown sessions.

Check Business Manager to ensure no unauthorized people were added.

🔹 4. Contact Your Bank or Card Issuer (If Necessary)
If:

Facebook doesn't respond,

You didn't get a refund,

Or the charge is high-value or suspicious,

You can also:

Contact your bank or credit card issuer.

File a dispute or chargeback with your financial institution.

⚠️ Heads up: Filing a chargeback can get your ad account disabled by Facebook. Only do this as a last resort.

✅ Tips for the Future:
Set up 2FA (Two-Factor Authentication) on your account.

Use spending limits or alerts in Ads Manager.

Limit who can access your Business Manager or ad accounts.