How do I remove an expired VCC from my Facebook Ads payment settings?

Started by maureenechocolate, Mar 15, 2025, 06:44 AM

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How do I remove an expired VCC from my Facebook Ads payment settings?

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How to Remove an Expired VCC from Facebook Ads Payment Settings
If your Virtual Credit Card (VCC) has expired, you should remove it from Facebook Ads Payment Settings to avoid failed transactions and account restrictions.

🔹 Step 1: Add a New Payment Method (If Required)
📌 Facebook does not allow you to remove your primary payment method unless you add a new one first.

✅ Steps to Add a New Payment Method: 1️⃣ Go to Facebook Ads Payment Settings:
👉 https://business.facebook.com/settings/payment-methods
2️⃣ Click "Add Payment Method".
3️⃣ Enter a new VCC, PayPal, or credit/debit card.
4️⃣ Click Save and set it as the primary payment method.

📌 Once you have a new payment method set as primary, you can remove the expired VCC.

🔹 Step 2: Remove the Expired VCC
1️⃣ Go to Facebook Payment Settings.
2️⃣ Locate your expired VCC in the payment methods list.
3️⃣ Click "Remove" or "Delete" next to the expired VCC.
4️⃣ Confirm the removal when prompted.

📌 If the "Remove" button is grayed out, Facebook requires at least one active payment method. Add a new one first.

🔹 Step 3: Verify the Removal Was Successful
1️⃣ Go back to Facebook Ads Billing.
2️⃣ Check that the expired VCC no longer appears under payment methods.
3️⃣ If it's still there, clear cache & refresh your browser, then try again.

🔹 Troubleshooting: If You Can't Remove the Expired VCC
❌ Issue 1: "Remove" Button Is Disabled
✅ Solution:

Add a new payment method first, then try removing the expired VCC.
❌ Issue 2: "Pending Charges" Error
✅ Solution:

Pay any outstanding balance before trying to remove the card.
Wait 24-48 hours for Facebook to process previous charges.
❌ Issue 3: VCC Was Automatically Re-added
✅ Solution:

Contact Facebook Ads Support and request a manual removal.
Go to 👉 https://www.facebook.com/help/contact/649167531904667
Select "Billing & Payments" → "Remove Expired Payment Method".
📌 If Facebook won't let you remove the VCC, your account may be under review. Wait 24 hours and try again.

🚀 Final Fixes Checklist
✔ Add a new payment method before removing the expired VCC.
✔ Remove the expired VCC from Facebook Ads Billing.
✔ Check for outstanding balances that may block removal.
✔ If stuck, contact Facebook Ads Support for manual removal.

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