How do I confirm my VCC details with Facebook Ads if my payment is flagged?

If Facebook Ads flags your Virtual Credit Card (VCC) payment, you may need to confirm your VCC details to continue running ads. Follow these steps to resolve the issue:

🔹 Step 1: Check the Reason for the Flagged Payment
1️⃣ Go to Facebook Ads Manager → Billing
👉 https://business.facebook.com/settings/payment-methods

2️⃣ Look for any error messages under your payment method:

"Payment method needs verification" → Facebook requires confirmation.
"Payment declined" → VCC may be blocked or unsupported.
"Unusual activity detected" → Facebook flagged the VCC for security reasons.
📌 If you see a "Payment Hold" or "Ad Account Disabled," you may need to verify your identity before confirming the VCC.

🔹 Step 2: Upload VCC Verification Documents (If Requested)
Facebook may ask you to verify your VCC details manually by submitting documents.

✅ Required Documents:

Screenshot of your VCC transaction history (showing the Facebook charge attempt).
Billing statement from your VCC provider (if available).
Government-issued ID (only if your account is under review).
How to Submit VCC Verification Documents:
1️⃣ Visit Facebook Business Help Center:
👉 https://www.facebook.com/help/contact/649167531904667

2️⃣ Select "Payments & Billing Issues".
3️⃣ Upload your VCC transaction screenshot & billing statement.
4️⃣ Click Submit and wait for a response (usually 24-72 hours).

📌 If Facebook does not provide a document upload option, contact support through the chat feature (if available).

🔹 Step 3: Manually Confirm Your VCC in Facebook Payment Settings
If Facebook automatically flagged your VCC, you may be able to confirm it manually.

✅ Steps to Confirm the VCC:

Go to Facebook Payment Settings.
Click on the flagged payment method.
Select "Confirm Payment Method" (if available).
Facebook may send a small charge ($1-$5) to your VCC.
Check your VCC provider for the exact charge amount.
Enter the charged amount in Facebook Ads Manager to verify the card.
📌 If your VCC provider does not show transaction details, contact them for assistance.

🔹 Step 4: Add a Backup Payment Method (If Needed)
If Facebook rejects your VCC verification, try adding a new VCC or backup payment method.

✅ Steps to Add a Backup Payment Method:
1️⃣ Go to Facebook Ads Manager → Billing.
2️⃣ Click "Add Payment Method".
3️⃣ Choose a new VCC, debit/credit card, or PayPal.
4️⃣ Set it as the primary payment method and retry the payment.

📌 If Facebook repeatedly flags your VCC, consider switching to a trusted provider like ExoCards.

🔹 Step 5: Contact Facebook Ads Support for a Manual Review
If your VCC is still flagged, request a manual review.

✅ How to Contact Facebook Support:
1️⃣ Go to 👉 Facebook Business Help.
2️⃣ Scroll down and click "Contact Support".
3️⃣ Select "Billing & Payment Issues" → "My Payment Was Flagged".
4️⃣ Explain the issue and attach supporting documents.
5️⃣ Wait for a response (usually 24-72 hours).

📌 Facebook may manually verify your payment method and reactivate your ad account.

🚀 Final Fixes Checklist
✔ Check the error message in Facebook Ads Billing.
✔ Submit a screenshot of your VCC transaction & billing statement if requested.
✔ Manually confirm your VCC by entering the small test charge.
✔ Use a backup payment method if Facebook rejects your VCC.
✔ Contact Facebook Ads Support for a manual review if nothing works.