What should I do if my VCC gets removed from Facebook Ads without notification?

If your Virtual Credit Card (VCC) gets removed from Facebook Ads without notification, it's important to take some steps to investigate the issue and resolve it. Here's what you should do:

1. Check Facebook Ads Payment Settings
Review Payment Settings: Go to your Facebook Ads Manager and check your payment settings to verify if your VCC has indeed been removed or if it's showing as inactive or declined.

To check:

Go to Ads Manager → Business Settings → Payments → Payment Methods.

If your VCC is missing, there may be a reason, such as payment failure, address mismatch, or expiration.

2. Verify Your VCC's Status
Check the VCC Balance and Expiry: Ensure that your VCC has enough funds and is still valid. Sometimes, if the card expires or runs out of funds, Facebook may remove it automatically.

Check your VCC provider's app or website to confirm that the card is active, and ensure that there are no issues with the card such as expired or insufficient balance.

3. Look for Notifications or Emails from Facebook
Facebook typically sends email notifications or messages in your Ads Manager when there is a payment issue (e.g., declined transactions, payment errors, or expired cards).

Check your email (including spam/junk folder) for any alerts from Facebook regarding your payment method.

Facebook may also send notifications via Ads Manager in the Billing section.

4. Address Possible Payment Issues
Address Mismatch: If the billing address associated with your VCC does not match the one on Facebook, the card could be removed. Ensure that the billing address you entered on Facebook matches the address registered with your VCC provider.

Payment Declines: If your VCC payment was declined due to insufficient funds, Facebook may automatically remove the card as a payment method. In such cases, you would need to re-add your VCC or update your payment method.

5. Add Your VCC Back or Add a New Payment Method
If your VCC was removed for any reason, you may need to re-add it as your primary payment method.

To add a VCC back:

Go to Ads Manager → Business Settings → Payments → Payment Methods.

Click on Add Payment Method and enter the details for your VCC again.

If your VCC is no longer usable or you want to avoid further issues, you can add an alternative payment method (e.g., a regular credit card or PayPal).

6. Contact Facebook Support
If you're unable to determine why your VCC was removed or are facing difficulties re-adding it, you can contact Facebook Support.

How to Contact:

Go to Facebook Business Help Center.

Look for the "Get Help" or "Contact Support" option to reach out to Facebook's support team.

You may also have access to chat support depending on your account or region.

7. Review Your Facebook Ads Billing History
Review your billing history within Ads Manager to see if there were any failed payments or charges that may have caused the removal of your VCC.

If there are any failed charges, try to resolve them with your VCC provider or update the card.

8. Be Aware of Facebook's Payment Policies
Ensure that your VCC is compliant with Facebook's payment policies. If Facebook detects any fraudulent activity or non-compliance (e.g., using a VCC from a country not supported for ads payments), it may remove the payment method.

Review Facebook's payment policies to ensure there are no violations.

Summary of Steps:
Check Facebook Ads Manager for any payment issues or notifications.

Verify your VCC balance and ensure it is active and correctly registered.

Check for email notifications from Facebook regarding the payment method removal.

Re-add your VCC or add an alternative payment method if needed.

If the issue persists, contact Facebook support for further assistance.

By following these steps, you should be able to identify why your VCC was removed from Facebook Ads and take the necessary action to resolve the issue.