What should I do if my Facebook Ads account is disabled after using a VCC?

If your Facebook Ads account is disabled after using a Virtual Credit Card (VCC), it's important to take the right steps to address the issue and appeal the suspension. Facebook's systems may have flagged the account due to the use of a VCC if it was perceived as suspicious or if there were issues with payment processing. Here's what you can do:

1. Review the Reason for Disabling
Check Your Notifications: When Facebook disables your account, you should receive a notification either in Facebook Ads Manager or via email explaining why your account was disabled.

The notification may mention if the issue is related to payment methods, suspicious activity, or other policy violations.

If the suspension is related to payment issues, it's likely because Facebook flagged your VCC for suspected fraud or other issues with the payment method.

2. Visit Facebook's Account Quality Section
Go to Facebook Business Manager and navigate to the Account Quality section to get more details on why your account was disabled.

The Account Quality dashboard provides information about violations or issues related to your account, including payment method problems.

This will help you confirm if the VCC was the root cause of the suspension.

3. Appeal the Account Suspension
If you believe the account was disabled unfairly or due to an error with the VCC, you can appeal the suspension by following these steps:

Steps to Appeal:
Go to Account Quality: In Facebook Business Manager, go to the Account Quality section where your account is listed.

Click "Request Review": If you see an option to request a review, click it.

Provide Information: Facebook may ask for a brief explanation of why your account was disabled. In your appeal:

Be honest and transparent about the issue.

If the VCC caused the issue (e.g., it was flagged for suspicious activity), explain that you've corrected the problem and are committed to using a reliable and legitimate payment method moving forward.

Provide evidence of your payment method's validity, such as screenshots from your VCC provider or proof of the transaction.

If you've updated your payment method (e.g., switched to a more stable VCC or another payment method), mention that in your appeal.

Wait for Review: Once you submit the appeal, Facebook will review your case. This process may take a few days.

4. Contact Facebook Support (If Necessary)
If you don't see an option to appeal or if the appeal doesn't resolve the issue, you can try contacting Facebook Support for further assistance.

Go to the Facebook Business Help Center and look for options to contact support.

When contacting support, provide a detailed explanation of the situation, including the fact that you used a VCC and why you believe the account was mistakenly flagged.

Facebook support may be able to provide more information about the specific reason for the suspension and advise on how to resolve the issue.

5. Resolve Any Payment Issues
If Facebook flagged your VCC for payment-related issues (e.g., fraudulent activity or chargebacks), consider resolving those issues by:

Switching to a different payment method: If your VCC is causing persistent issues, consider switching to a credit card, debit card, or PayPal as a payment method. Facebook typically accepts more traditional payment methods without raising flags.

Verify your payment method: Ensure your new payment method is valid and has sufficient funds.

If you continue using a VCC, make sure it is from a reputable provider with a proven track record of being accepted by Facebook Ads.

6. Provide Supporting Documentation
If Facebook asks for additional documentation to verify your account or payment method, be prepared to provide:

Proof of identity (e.g., government-issued ID or business verification documents).

Proof of payment (e.g., receipts or transaction history from your VCC provider).

Business details if needed (e.g., business license or tax information).

Having all your documents ready will speed up the appeal process and improve your chances of getting the account reinstated.

7. Avoid Future Issues
After resolving the issue, take steps to prevent future problems with your Facebook Ads account:

Use a stable and reputable payment method: Avoid using untrusted or low-quality VCCs, as these may get flagged for suspicious activity. Stick to well-known providers like Payoneer, Revolut, or traditional credit cards.

Keep your account and payment method up to date: Regularly update your payment information to ensure there are no disruptions in payments.

Monitor account health: Regularly check your Account Quality in Facebook Business Manager to stay on top of any potential issues.

8. Consider Creating a New Account (As a Last Resort)
If your appeal is unsuccessful and the account remains disabled, you may need to create a new Facebook Ads account.

When creating a new account:

Ensure that you use a different payment method than the one that caused the issue.

Ensure that the new account complies with all Facebook policies to avoid similar problems in the future.

Be mindful that Facebook may still link the new account to the old one if they detect similar patterns (e.g., same business details, IP address, or payment method), so take care to set up the new account properly.

Conclusion:
If your Facebook Ads account is disabled due to VCC issues, the most important steps are to appeal the suspension, resolve any payment problems (e.g., switch to a more stable payment method), and provide supporting evidence of the payment method's validity. By carefully following the appeal process and ensuring your account complies with Facebook's policies, you can often have the account reinstated. If the issue persists, contacting Facebook Support directly may help clarify the situation.