How do I contact Facebook Ads support if my VCC payment is stuck?

If your VCC payment is stuck and you're having issues with your Facebook Ads account (e.g., payment pending, duplicated, or rejected), you can reach Facebook Ads Support directly — but they don't make it super obvious 😅

Here's how to contact Facebook Ads Support step-by-step:

🔧 Step-by-Step: Contact Facebook Ads Support
1. Go to Facebook Business Help Center
Visit: https://www.facebook.com/business/help

2. Click "Get Help" or "Contact Support"
Scroll down until you see "Need more help?"

Click "Get Started" or "Contact Advertising Support".

You must be logged into the account tied to your ad account.

Sometimes it'll say "Chat with a Representative" — that's what you want.

3. Choose the Affected Ad Account
Select the business/ad account where the VCC payment issue is happening.

4. Select "Billing" or "Payment Issues"
Pick the topic closest to your problem:

Payment stuck

Card not processing

Duplicate charges

5. Start a Live Chat or Email Support
If chat is available, you'll be connected to a real support rep.

If not, you'll submit a support ticket and get a reply via email (usually within 24–48 hours).

📄 What to Include in Your Support Message
Ad Account ID

Transaction ID (from your VCC or Facebook Billing > Transactions)

A short summary:

e.g., "My VCC was charged but the payment is stuck as pending in Facebook. Please confirm if the charge went through and apply the balance."

⚠️ Pro Tip: Chat Isn't Always Available
Chat support is available mostly during business hours, and only in certain regions.

If it doesn't show, try again:

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