What customer support options do these platforms offer?

Each third-party bid management platform for Bing Ads provides a variety of customer support options to assist users in maximizing the value of their campaigns. Below is an overview of the customer support options available for Optmyzr, WordStream, SEMrush, and Bing Ads Editor:

1. Optmyzr
Customer Support Options:

Live Chat: Optmyzr offers a live chat feature that allows users to get quick answers to their queries. This is especially helpful for small businesses that need immediate support.

Email Support: Users can reach Optmyzr's support team via email for assistance with more complex issues or troubleshooting.

Dedicated Account Manager: For higher-tier plans, Optmyzr offers personalized support through dedicated account managers. This can be an excellent resource for small businesses looking for expert guidance.

Help Center and Knowledge Base: Optmyzr has an extensive knowledge base with step-by-step guides, FAQs, and video tutorials to help users resolve issues independently.

Webinars and Tutorials: Optmyzr also offers training sessions and webinars to help users understand platform features and best practices for Bing Ads campaign management.

2. WordStream (by LOCALiQ)
Customer Support Options:

Live Chat: WordStream provides live chat support, which allows users to get real-time assistance with any issues they might encounter.

Phone Support: WordStream offers phone support for users who prefer to speak with a support representative directly. This option is typically available during business hours.

Email Support: Email support is available for users to ask questions or report issues that need follow-up.

Help Center: WordStream has a robust help center with articles, tutorials, and guides on setting up and optimizing campaigns. The resources are particularly helpful for self-service support.

Customer Success Manager: Higher-tier plans often come with a dedicated customer success manager who can offer tailored advice and recommendations for improving campaigns.

Training and Webinars: WordStream provides webinars and free training resources that focus on advertising best practices, Google Ads, Bing Ads, and campaign optimization.

3. SEMrush
Customer Support Options:

Email Support: SEMrush provides email support where users can send inquiries and receive detailed responses. Support is available in multiple languages.

Live Chat: SEMrush also offers live chat for quick, real-time support, especially for urgent issues.

Phone Support: SEMrush offers phone support for users with premium plans or specific requests.

Help Center and Knowledge Base: SEMrush has an extensive help center with articles, video tutorials, and FAQs to help users troubleshoot common problems and maximize the use of the platform.

Webinars and Online Courses: SEMrush provides a range of educational materials, including webinars, on-demand courses, and certifications to help users better understand how to use the platform and optimize campaigns.

Customer Success and Account Management: Premium and enterprise-level users often have access to customer success teams and dedicated account managers who provide personalized support.

4. Bing Ads Editor (Microsoft Advertising Editor)
Customer Support Options:

Community Forum: Bing Ads Editor has a Microsoft Advertising Community Forum where users can post questions and get answers from other advertisers or Microsoft Advertising experts.

Email Support: Microsoft provides email support for technical issues related to Bing Ads Editor. Users can contact support for troubleshooting and guidance on using the tool effectively.

Help Center: The Microsoft Advertising help center offers a range of articles and guides about Bing Ads Editor, including how to use the software, common troubleshooting steps, and best practices for managing campaigns.

Customer Support Hotline: For users with more complex issues or troubleshooting needs, Microsoft offers a support hotline for assistance with Bing Ads Editor.

Online Tutorials: Microsoft offers tutorials and training materials to help users get started with Bing Ads Editor, along with best practices for managing large campaigns.

Summary of Customer Support Options:

Platform   Email Support   Live Chat   Phone Support   Knowledge Base   Webinars & Tutorials   Dedicated Account Manager   Community Forum
Optmyzr   Yes   Yes   Yes (Higher plans)   Yes   Yes   Yes (Higher plans)   No
WordStream   Yes   Yes   Yes   Yes   Yes   Yes (Higher plans)   No
SEMrush   Yes   Yes   Yes (Higher plans)   Yes   Yes   Yes (Higher plans)   No
Bing Ads Editor   Yes   No   Yes   Yes   Yes   No   Yes
Which Support Options Are Best for Small Businesses?
Optmyzr and WordStream both offer a solid mix of live chat, email support, and training resources, which are crucial for small businesses that may need quick help with campaign management.

SEMrush provides a variety of support options, including phone support and dedicated account managers for premium plans, making it a great choice for businesses that want a bit more personalized support.

Bing Ads Editor offers community forum and help center support, which are good for those comfortable with self-service but may be less ideal for businesses that need more immediate or personalized assistance.

Conclusion
For small businesses using Bing Ads, platforms like Optmyzr and WordStream are particularly beneficial due to their comprehensive customer support, including live chat, email support, and helpful training resources. SEMrush also offers great customer service, with more options available on higher-tier plans. Meanwhile, Bing Ads Editor is free but may require more self-service, relying on community forums and help articles for support.