How do you troubleshoot issues with location extensions not displaying correctly?

If location extensions aren't displaying correctly in Bing Ads (Microsoft Ads), here are several steps you can take to troubleshoot and resolve the issue:

### 1. **Check Extension Approval Status**

- **Review Approval Status**: Ensure your location extensions are approved. If they are disapproved, they won't show. Go to the "Extensions" tab in your Microsoft Ads account and check the status of your location extensions.
- **Address Issues**: If your extensions are disapproved, read the reason provided and make the necessary adjustments to comply with Microsoft Ads policies.

### 2. **Verify Location Extension Setup**

- **Correct Information**: Make sure the location details (address, phone number, and other information) are correct and up-to-date.
- **Business Listings**: Ensure that your business information is correctly set up in Bing Places for Business, as Microsoft Ads pulls location data from this source.

### 3. **Check Location Targeting**

- **Campaign Targeting**: Verify that your campaigns are targeting the appropriate geographic locations. If your location extensions are for specific regions, ensure that your campaign settings match.
- **Location Settings**: Make sure your ad's location targeting aligns with the locations you want to display in the extensions.

### 4. **Review Ad Scheduling**

- **Scheduling Conflicts**: Ensure that your ads are scheduled to run during the times when you expect location extensions to appear. If your ads are not running due to scheduling, the location extensions will not be displayed.

### 5. **Ensure Ad Rank and Eligibility**

- **Ad Rank**: Check that your ad rank is high enough for location extensions to be displayed. Location extensions may not appear if your ad rank is too low.
- **Extension Eligibility**: Some extensions may not display if they don't meet certain criteria or if they are competing with other extensions.

### 6. **Check Ad Format Compatibility**

- **Format Restrictions**: Ensure that the ad format you're using supports location extensions. Certain ad formats or types may not be compatible with location extensions.

### 7. **Review Device and Platform Settings**

- **Device Targeting**: Verify that your location extensions are set up to display on the devices you're targeting. Some settings may limit the visibility of location extensions on certain devices.
- **Platform-Specific Issues**: Check if there are any platform-specific issues or limitations affecting the display of location extensions.

### 8. **Clear Cache and Test**

- **Clear Cache**: Clear your browser's cache and cookies to ensure you're viewing the most current version of your ads and extensions.
- **Test Ads**: Use Bing Ads Preview Tool to see how your ads and location extensions appear in search results.

### 9. **Contact Support**

- **Bing Ads Support**: If you've tried the above steps and location extensions are still not displaying, reach out to Microsoft Ads support for assistance. They can provide insights into specific issues with your account or extensions.

By systematically checking these areas, you can identify and resolve issues with location extensions not displaying correctly, ensuring that your ads are effectively reaching your target audience with the relevant location information.