Why is my Microsoft Ads promo code not working?

If your Microsoft Ads promo code isn't working, there could be a few common reasons. Here's a quick checklist to help you troubleshoot:

🔍 Common Reasons Your Promo Code Isn't Working
👶 Not a New Account

Most promo codes are for new advertisers only.

If your account has run ads before or is more than ~14–30 days old, you might be ineligible.

💰 Didn't Meet Minimum Spend

Many offers require you to spend a certain amount (e.g. $50) within a set period (like 30 days).

The credit only gets applied after that threshold is met.

⏰ Promo Code Expired

Promo codes typically have an expiration date for redemption and for using the actual credit.

Even if it looks valid, it might've expired.

📍 Region Not Eligible

Some codes are only valid in specific countries or regions.

Using a code from a different market won't work.

💳 Missing Billing Info

You must have a valid payment method added to your account before the promo code is accepted.

⚠️ Already Used a Code

Microsoft only allows one promo code per account.

If you've used one in the past—even years ago—you're not eligible for another.

🔤 Typos or Formatting

Double-check for extra spaces or incorrect characters when entering the code.

🛠� How to Fix It
Go to your Microsoft Ads dashboard → Tools → Billing & Payments → Promotions to check code status.

If it's still not showing or applying, contact Microsoft Ads Support for personalized help.